Call Consent Conundrums
“Hello. My name is Iliana Armenta calling with the University of Arizona Global Campus on a recorded line” is how advisors should start with this to ensure compliance.
What is incorporating Call Consent into the introduction?
Advisors should avoid implying this about financial aid to prevent misleading students about funding for items like a computer.
What is an implied guarantee of financial aid disbursement or stipends?
Advisors must provide this before taking a student to the online application, including credits, tuition, fees, and total program cost
What is the cost breakdown?
Advisors should clarify that UAGC degrees are not designed to meet these state-specific requirements.
What are professional license or certification requirements?
Advisors should always refer to the school by this full name, not just “University of Arizona.
What is the University of Arizona Global Campus (UAGC)?
Advisors must restate this when an additional party joins a recorded call.
What is Call Consent?
Instead of discussing excess funds, advisors should encourage students to complete this form for financial aid inquiries.
What is the FAFSA?
This resource provides detailed tuition rates to help advisors give accurate cost breakdown
What is the Tuition Rates Job Aid?
This phrase, once used, is no longer approved when discussing licensure with students.
What is “lead to licensure”?
Accepting a phonetic spelling of this can lead to a FERPA violation.
What is a student ID?
This document provides quick guidance on ensuring Call Consent compliance
What is the Compliance Quick Reference Guide?
This team should handle questions on Veteran benefits like GI bill, Ch35, VRE..
What is the VA team?
Advisors should avoid comparing UAGC’s costs to these, focusing only on UAGC’s program details.
What are other institutions or campuses?
This process, handled by the Registrar’s Office, determines the final number of credits that may transfer in.
What is the official evaluation of transfer credits?
Failing to provide this within the required timeframe can mark an advisor’s call as non-compliant.
What is Call Consent?
This catalog, found at uagc.edu, provides the official total cost of a program for advisors to share.
What is the Academic Catalog?
Advisors should offer this unofficial estimate when a student discloses prior credits to avoid misleading guarantees.
What is a pre-evaluation of credits?
This resource, along with the Advisement Pillars, helps advisors understand how to properly obtain Call Consent.
What is the FERPA Bookmark?
This Microburst training resource helps advisors explain tuition and fees accurately to students.
What is Microburst - Explaining Tuition and Fees?
This document outlines why advisors should avoid discussing the NSLDS process with students.
What is the Admission Training - Financial Advisement PowerPoint?
Initiating contact via this method is a training opportunity, as advisors should not use it to reach students.
What is SMS (text messaging)?