Settings Basics
What are the 2 levels of the Settings Tab?
Enterprise & Location Level
What are some of the actions you can do under the Accounts tab?
Add users; Build teams; Add employees; Create a support ticket; Review the products you have and have not purchased.
What is NAP?
Name, Address, and Phone number
What social sites can we integrate with?
Google; Facebook; Instagram; Twitter; LinkedIn; Youtube
How do I know the last time my staff logged in on Birdeye?
By checking the "Last Login" column under the Users tab in Accounts.
Why is the settings tab so important?
It is the foundation of the platform.
Under which tab would you change the color theme for the messages that go out from an account?
Branding > Email and Text
Where do you get the code for the reviews widget?
Location>>Reviews>>On Website
Besides the Birdeye Account, what does a customer need to have to begin the social integration process?
The login credentials.
True or False: Birdeye charges additional fees for Admin and Custom Roles in User Access.
False. Birdeye charges per location per product, and have unlimited user expansion.
True or False: There is a search bar at the top of the Settings tab
TRUE
How many response templates can you create?
The limit does not exist!
Where would I add a review site URL for monitoring?
Location>>Reviews>>Review Sites
If a customer wants to reply to Google and Facebook reviews they need to...
complete the social integrations with Google and Facebook.
What are User Roles and Permissions?
Within Settings, this option allows you to control which users can view or respond to reviews, manage listings, or send campaigns. (Owner, Admin, Guest)
Where do I setup auto-response rules? The enterprise level or location level?
Enterprise Level
How many response templates can you add per auto-response condition?
Up to 10!
On the location level, how is the "nickname" field used?
Used internally to identify the specific location.
What is the benefit of integrating your social messaging channels in Settings?
Being able to pull in customer/prospect messages into the Birdeye Inbox.
What is SEO?
SEO stands for Search Engine Optimization. It is the process of improving your online presence to rank higher on search engines like Google, helping more people find your business organically.
What is the API tab under Integrations?
The API tab shares the API Key as well as a section for SFTP information.
Where would you set up the auto-responses for Robin?
The FAQ section
What is the benefit of making the landline textable?
Customers can text and call the business with the same number. Also this will be the number the requests go out using.
What is a Rollup and its use case?
One social site can only be mapped to one Birdeye location. A Rollup allows all locations or specified locations to share one social mapping.
Where does 90% of the Listings Traffic originate?
Core Sites: Like Google, Apple, Facebook, Bing and (Yelp if purchased)