Authentication
Withdrawals
Loans
Money-In
Misc
100

Participant has a phone number on file ending in 1234. They recognize the phone number, but say it is an old phone number. What is the procedure from here?

What is warm over to authentication gate?
100

Are RMDs rollover eligible? 

What is No?

100

What do participants receive when their loan defaults?

What is a 1099r form from us in January of the following year?

100

What is the difference between employee deferrals and employer deferrals. 

What is employee deferrals are contributions from the participant, whereas employer deferrals are company match contributions?

100

What was Kyle's job before Fidelity?

What is he was a farmer?

200

Name three verifiers for separated beneficiary.

What are:

1. Date of Death

2. Deceased SSN

3. Deceased DOB

4. Date of Marriage & Annuity Amount

200

How many checks will this participant receive after they process their rollover?

$45,000 pre-tax

$5,000 roth non-taxable

$350 roth taxable

$2,000 after-tax


What is 3 checks?

200

Do loans default when a terminated participant rolls the full account balance over?

What is yes, but the taxes are not withheld in the rollover?

(They are owed next tax season)

200

What needs to happen so roth earnings are non-taxable?

What is you need to be 59 1/2 AND have been contributing to roth for at least 5 years.

200

What are Olivia's initials?

What is OMT?

300

What XTRAC do we need on file to verify a POA?

What is Legal 3PTYAU?

300

If PlanPro does not specify gross up percentage, what can we assume it is?

What is 30%?

300

How long do participants usually have when the go on a Leave of Absence (LOA) before they need to continue loan payments?

What is 12 months?

300

What is the COLA limit for catch-up contributions?

What is $7,500?

300

What is Kyle's fiancé's name?

Who is Kes?

400

Can you reset a password with this block:

Per FIU - deceased

What is no a DEATH REVERS work item needs to be created?

400

What is the settlement period for RTT?

What is T+1?

400

What does it mean when a loan is delinquent due to elapsed time?

What is no payment between 30 and 45 days?

400

When don't we have to offer to go over future investment elections?

What is when adjusting their contributions down to 0%?

400

Where is TL Juan from?

Where is Colombia?

500

How do we stop and replace a check on a QDRO account (SSN with Q)?

What is warm over to a TL so they can create a WITHD CHECK work item?

500

What tax form do international participants need on file so they don't need to pay 30% for federal taxes?

What is W8-BEN?

500

How long are checks held if there is no LOI included with the check?

What is up to 5 business days?

500

What do spillover elections allow the participant to do?

What is keep contributing but in the form of after-tax money, or stop their contributions automatically?

500

What is Steph's middle name?

What is Nicole?