Communication
The successful exchange or sharing of ideas or feelings.
What is good communication?
What are interpersonal skills?
this term describes the combined effort of a group working together to achieve a common goal.
What is Teamwork
This is the practice of giving someone your full attention while they speak.
What is active listening?
This is the act of accepting responsibility for your own actions, without blaming others.
What is Personal Accountability
This type of communication uses words, whether spoken or written.
What is verbal communication?
The term for understanding the perspectives and emotions of others, showing compassion, and being supportive by “putting yourself in others’ shoes”
What is empathy?
This is the process of exchanging information and ideas to achieve mutual understanding within a team.
What is Communication
Bringing in a neutral third party to help resolve a dispute.
What is mediation?
If you make a mistake at work, a personally accountable person would do this first.
What is admit the mistake?
A thumbs-up or a smile are examples of this type of communication.
What is nonverbal communication?
One personal ability that can be improved by practicing interpersonal skills.
What is...
Asking for what you want or need?
Saying no and setting boundaries?
Working with a team?
Resolving conflicts?
What is the ability to understand and share the feelings of another person?
What is empathy?
This style gives up some demands to meet the other person halfway.
What is compromise?
This word describes someone who always does what they say they will do.
What is dependable?
This barrier to communication occurs when a message is misinterpreted due to word chice or slang.
What is semantic noise?
The term for giving your full attention while someone else is talking, nodding in agreement, and trying to understand what they are saying.
What is active listening?
I am considerate and thoughtful, having admiration for someone and not being rude I am:
What is Respect
Managing your facial expressions, tone, and body posture during tense discussions is an example of controlling this?
What is nonverbal communication?
True or False : Personal accountability means only taking credit for successes.
What is False?
This type of listening focuses on understanding the speaker's feelings and perspective.
What is empathetic listening?
Name at least 3 skills from the acronym DEAR MAN, which we discussed in our prior critical skills workshop as a strategy for expressing your wants and needs.
What is: D (Describe), E (Express), A (Assert), R (Reinforce), M (Mindfulness), A (Appear confident), N (Negotiate)
Who said “ Darkened cannot drive out darkness; only light can do that.”
Who is Martin Luther king Jr
During a team meeting, two coworkers argue over whose project should get priority. The tension rises as voices get louder. The team leader steps in, listens to both sides without interrupting, asks clarifying questions, summarizes each person’s concerns, and then guides the group toward a compromise that satisfies both parties.
What is active listening, paraphrasing, mediation, and compromise?
Name one long-term benefit of practicing personal accountability.
What is
1. Trust from others
2. Improved relations
3. Career growth
4. Personal growth