Forms
Incoterms
Document Portal
Clearance Customer Profile
100

Form that certifies that the imported chemicals comply with regulations, ensuring they are not harmful to human health or the environment. 

TSCA / Toxic Substance Control Act

100

The globally recognized set of rules defining buyer and seller responsibilities in trade contracts are called?

Incoterms

100

YES or NO

Can we upload multiple documents/forms for 1 tracking number?

YES 


100

What is CCP? 

Clearance Customer Profile

200

Form that is typically required when importing vehicles, including those used for personal use or business, and certain motor vehicle equipment like headlights.

HS-7 form

200

Seller is responsible for all costs and risks associated with delivering goods to a specified location, including import duties and taxes. Essentially, the seller manages the entire shipping process, from origin to the agreed-upon destination, and pays all associated expenses.

Delivered Duty Paid (DDP)

200

In what specific folder can we upload Scanned email response/s with information requested?

OTH FTN

200

Social Security Number Format

***-**-****

300

This form uses to keep track of importers' identification information, per 19 CFR 24.5.

CBP Form 5106

300

Incoterm that describes a situation where the seller makes the package available for pickup at their premises

Ex Works (EXW)

300

Once document/s are successfully uploaded, what information do you need to copy and add to your case notes?

Case ID number
300

Is it possible to locate the customer Tax ID number in the CCP?

YES - however we need to double check information, it should match from the customers information in cebs. (e.g; Address, postal codes etc). And verify with assigned ECR.  

400

This form allows businesses to nominate their own customs broker for the clearance of their imports and exports.

BSO / Broker Select Option

400

An Incoterm requires the seller to purchase insurance coverage for the goods during transit. This insurance safeguards against potential damage, loss, or theft that may occur while the goods are in transit to the buyer's final destination. 

Cost, Insurance and Freight (CIF)

400

Customer submitted a copy of commercial invoice with description and value breakdown, in what specific folder you can upload the file? 

ADDLCI 

400

In the "All listed addresses" what button you need to click in order to unlock the field and show all listed addresses?

GOLD KEY BUTTON

500

It is used to evaluate the impact resistance of materials, particularly lenses in eyewear and safety glasses, by dropping a steel ball from a specific height onto the sample and assessing for damage.  

Drop Ball Test / Drop Ball Test Certificate

500

An Incoterm where the seller is responsible for paying the cost of carriage (shipping) of goods to a named destination, but the risk of loss or damage to the goods transfers to the buyer once the goods are handed over to the first carrier.

Carriage Paid To (CPT)

500

What is the difference between OTH USC and OTH CLI? 

OTH USC - other customs forms. 

OTH CLI - all FedEx worksheet forms. 

500

What should you do if the phone number and email address are missing from a case, and per checking they are available in CCP?


If the phone number and email address are not present in the case, you should first confirm with the reviewer whether it's appropriate to use the customer's contact information listed in CCP before reaching out.