FS Unclear
Change report received with sufficient information/details provided. We should...
What is Act?
These will not be created on closed cases
What is an action item?
Where you find TLBs
What is on the FS Clock?
These people are accountable for all information shared with an applicant or member even it comes from the CPA Tool
What are "workers"?
Provider determinations should only be made when
What is when absolutely necessary?
What is "the hold function"?
Action item audit trails will show this after an action item is deleted by a worker.
What is the worker's ID?
This cannot be accrued during the month a member receives notification of a provider determination
What is a TLB?
This is crucial for improving the CPA Tool
What is "worker feedback"- workers are encouraged to provide a thumbs up or down after receiving a response
You resolve all held items on this page
What is "the FS Held Information Summary page"?
Effective 6/21/2025, the management of alerts transitioned from what to CWW.
What is Mainframe?
Questions using the CPA Tool should never include...
What is PII (Personally Identifiable Information) and PHI (Protected Health Information)?
If all held items are not resolved at SMRF and Renewal, you cannot...
What is "confirm the case?"
When you should send a courtesy letter
What is "when held info could potentially increase FS benefits"?
The Action Item panel now displays this instead of the creation date
What is the due date a worker must act by?
A FSET agency can do this if a participant's behavior is deemed detrimental to FSET operations and/or puts the safety and progress of other participants and staff at risk
What is deny access to FSET services?
Informational action items are no longer created, instead what would be created
What is a case comment?
SMRF due 8/2025 is completed timely on 8/26/2025 but is pending for verification due 9/15/2025. What day will the member's benefits resume on?
What is the day all needed verification is provided?