Abbreviations
DEERS
Defense Enrollment Eligibility Reporting System
Not including school exceptions, up to what age is a child generally eligible for Tricare coverage as a dependent?
21
What is step 3 of the call flow procedure?
Update contact information
What is the managed care option available in remote areas in the US?
Tricare Prime remote
While in college, which 2 health plan options would a student have?
Tricare Prime or Select
CCD
Catastrophic Capitation and Deductible
What does the 'EEE' in Tricare stand for?
Eligibility, Enrollment, Encounter
What information is needed in order to access a customer account in DEERS?
DEERS Family ID or SSN
What is the Medicare - wrapped coverage if you are Tricare eligible?
Tricare for Life
What Dental plan is for retired family members?
FEDVIP
CPD
Competitive Program Demonstration
What are the 4 necessary pieces of information to be HIPAA compliant?
Name
DOB
Last 4 of SSN
Address
How many times must you warn an abusive caller prior to disconnecting the call?
1
Which plan can members enroll into in Tampa and Atlanta?
Tricare EEE
True or False; Beneficiaries do not have an annual fee or copay.
False; Beneficiaries will have an annual fee and copay
PCM
Primary Care Manager
Who pays enrollment fees under Tricare Prime?
Retirees and their families, other non active duty beneficiaries
Name 3 steps that that need to be done when transferring a call
Ask permission to transfer
Always warm transfer
Provide the caller the number you are transferring them to
Brief the recipient prior to transferring
Transfer caller in to introduce the recipient
Excuse yourself when appropriate
What is the plan that college students can be enrolled in?
Tricare Young Adult
Who are your EEE SSMs (Site Security Managers)
William Parker and Jann Harris
GIQD
General Inquiry of DEERS
While being insured with other health plans, would pay first or last?
Last
Name the 4 auto populated fields that are documented after a call has been completed
Date and time
Name of Customer Service Agent handling call
Unique call reference ID #
Callers verified details (name, DOB, phone, address, email, sponsors name)
True or False; Tricare Reserve Select is not available worldwide?
False - They are available worldwide
Who can customers contact for more information about the Active Duty Dental Program and TRICARE Dental Program ?
United Concordia