Help Basics
Your go-to support tool for all Workday-related questions and requests?
Workday Help
Role in Workday that specifies you as a member of specified service team?
Case Solver
What "Menu" section contains active cases where you can take ownership, review, and resolve?
Help Case Workspace
An issue or incident an associate is having that is entered through Workday Help?
Case
What service team should an absence request issue be assigned to?
Absence and Leave
Once a case is resolved, where can you navigate to refer to case details?
Archived Cases
A grouping of related case types such as Absence and Leave, Compensation, etc.?
Service Category
Can cases be reassigned from one service team to another "True" or "False"?
True
Where should you add comments only visible to your service team members?
Internal Notes
Workday Help is available on two platforms, what are those?
Desktop and Mobile
Can a Case Solver be assigned to multiple service teams, "True" or "False"?
True
If you would like view how a case is being resolved but not be assigned as the case owner what option could you use?
Watch Case
Source containing helpful information related to a specific task or process in Workday?
Knowledge Article
What "Menu" item contains graphical case data as well as SLA metrics?
Help Dashboard
Case Share notifications will be available from your Workday Homepage Notifications Bell Icon, what is the 2nd location you will see these Notifications?
The "@" Icon on the Help Case Workspace