Jupiter
How can we identify if it is GenEx or FDA?
Refer to the reviewer's case notes for the required information.
Refers to the steps a representative takes before engaging with the customer to ensure the interaction is smooth, efficient, and helpful.
Preparation
For 2nd discrep/returned AWB, do we need to update in Jupiter?
No. / only in first transfer.
Refers to the moment when the representative identifies why the customer has reached out. It’s a critical step that sets the tone for the rest of the interaction and guides the rep toward the right solution.
Reason for calling
Do we need to mark in jupiter if the information requested and provided is watch worksheet?
No / No need to mark in jupiter.
Can you give at least 2 elements in achieving effortless customer experience.
1. Connection
2. High Impact Behaviour
3. Next issue avoidance
4. Experience engineering
Shipment status is PREVENT and the shipment type is Genex, is there an exclusive attribute for this shipment in Jupiter?
What are the five cycles of Call Flow?
1. Preparation
2. Opening Greeting
3. Reason for calling
4. Offer relevant assistance
5. Closing Greeting
Magpasikat ka!!
Can you mark this AWB 883316586428 in jupiter?
SEE ANSWER - LIVE!!!
Customer service principle that means providing help that is directly useful and appropriate to the customer's specific situation or problem. It’s about moving beyond generic responses and giving practical, tailored support that actually solves the issue.
Offer Relevant Assistance