Unity
Melik Khoury
Who is the president of Unity
This product has been the #1 priority for Salesforce since Dreamforce 2024
What is Agentforce!
The first names of the Acceleration and Product team members that helped us solve sticky issues. Thank you team!!!!
Who is Jason, Vrajesh, Shabnam
These make the perfect sweet but tart substitute for offensive terms.
What are strawberries!
Una is this animal
A Dog
ASU
What University does Unity want to beat to market with all things AI
This product functionality is what Melik wants the most
Voice
This person was the case Queen - helping to resolve issues, escalate and close with lightning speed
Who is Bhanu Yenisetti
July 14
What is Una 2.0 Go Live
Unity, Maine
What is the town that Una thought Unity was located in until we got MuleSoft webscraping up and running and improved accuracy!
Finny Cash
What is the name that Unity gave their future financial aid agent (working title)
In theory, this big agent can push our big agents right out of the ring before the match even starts.
What is SUMO
This person was the first to find the best emojis and have fun while working endless hours to make Una successful!
Who is Lindsay Hickey
Miguel Milano demanded this be implemented
What is Chat Transcript download
The Unity term for recruiter
Career Imagineer
This is the name of the Unity campus
What is Pineland
Our Sales team funded a SWE for the implementation of this product
What is MuleSoft
This person "owns" the account
Who is Peter Hustis
621
What is the number of Knowledge Articles that were archived
These were the most popular programs for our test prospective students
What are Marine Biology & Animal Science
This is Melik's dream for every one of his employees
What is a Digital Twin
This produc's objects capture Leads records everytime a conversation is started
What is Education Cloud
We called this person Agent Architect!
Who is Amy Erwin
607
What is the number of Conversations and Leads created since Go Live
The final thing that remains with una 2.0 - Hint - hours are saved
Sumo 1:1 scheduling