Legendary service
Greet the customer by name, if possible, and smile.
What is the first step of the four steps to legendary customer service?
Items too big or difficult to place on the belt.
What is items that should be scanned with the hand scanner instead of the conveyer belt?
The associate that identifies inefficiencies and poor service behaviors.
What is the FEC?
Publix property portal.
Where do you find the compactor cleaning schedule?
125.
How many customer responses are collected over the six months for CVS?
To make customers feel welcomed and appreciated.
What is the main benefit of following the four steps of legendary service?
Large items without a look up number.
What should front service clerks scan first in the cart?
CSM and ACSM.
What two positions should be scheduled in the FEC role the most?
To reduce flies, pest, and odors.
Why do we keep the compactor clean?
Every six months.
How often do the CVS reports update?
After you create their happily ever after.
In the four steps, when should you thank the customer?
It scans items faster on the conveyer belt.
What is the flat scanner?
When most associates are in the CS Bag role.
Compactor pad and chute.
What two parts of the compactor should be cleaned regularly?
April and October.
What two months does the CVS update?
Noticing facial expressions, cart items, or other cues to start conversation.
What is using your observational skills to engage a customer?
All front-end associates.
Who is authorized to use the hand held scanner?
Daily coverage.
What goal should FEC labor meet on the schedule accuracy report?
After references and general references.
Where is the compactor schedule?
90 days.
What is the time-frame a new hire must stay with Publix for it not to effect the associate retention?
Uphold the promise by making recommendations, offering helpful information, pointing out saving opportunities, sharing positive experiences with product or services and providing extra service such as walking the customer to a product.
What is creating their 'happily ever after'?
Should be observing customers who use the hand held scanner, and they assist customers if needed.
The SCO attendant.
CSS associates who work in the FEC role. CSTL's are automatically assigned this.
Who should the CSM/ACSM assign a secondary job of FEC in learning to?
Goggles, gloves, aprons.
What PPE is required to use foam san?
The 10th-16th of every month.
When does the ROSCO drop?