Product Knowledge
What is the warranty of our solar panels and Powerwall?
25 years ; 10 years
Our department handles residential, commercial and new construction projects.
A. True
B. False
B. False
What is the minimum system size or number of panels needed in order to justify a solar installation?
4.10kW or 10 solar panel design
After a "Request Site Docs from Customer" case is closed, what case opens after?
"Obtain Site Docs from Customer"
Project Advisors help carry out and provide a positive...
Customer Experience
Which Tesla energy product is designed primarily for back-up and energy storage and how many kWh can it store?
A. Megapack
B. Powerwall
C. Solar Roof
D. Powerpack
B ; 13.5kWh
After a customer sends you photo confirmation via email of their OO completed, where should you upload it?
DocPortal
What does "MPU" stand for?
Bonus (+100 points): What does "TDR" stand for?
Main Panel Upgrade
Temporary Disconnect & Reconnect
A customer request a redesign to include 7 more solar panels and another Powerwall for a total of 2 batteries. Where should you go to submit the request?
A. DocPortal
B. Job Folder
C. Bolt Form
D. Add a note in the log book for Design & Engineering
C. Bolt Form
Name one tool that Project Advisors are using to stay efficient.
1. Text Blaze
2. Magical
3. Clipboard
4. OneNote
5. Sticky Notes
Which feature allows a Tesla Powerwall to charge from solar and discharge to power the home during a grid outage?
A. Net Metering
B. Backup Reserve
C. On-Grid Mode
D. Solar Inverter
B
In project management, a job moves forward through a sequence of events or a "critical path." At Tesla, we utilize _________ to streamline our projects.
Big Diagram
Name at least 3 pieces of equipment that are also installed after or with Tesla Powerwall.
1. Gateway
2. Load Center
3. AC disconnect
4. E-Stop
5. Inverter
6. Backup Switch
7. Conduit
What case needs to be closed before we can submit permits to the Authority Having Jurisdiction?
Progress Payment
After the role split, Project Advisors are not responsible for the System Consultation, but they are responsible for what type of call.
Welcome Call
Name one mode of Tesla Powerwall and describe it.
- Self Powered: Stores energy not used during the day to power your home at night
- Time Based Control: Discharge PW during certain time of day, usually best to do high peak time when rates are higher, often described as "load shifting"
- Storm Watch: Charge PW from Grid, in preparation for an incoming or projected storm
- Backup Reserve: Let's you customize the level of energy security that PW provides during a grid outage
- Charge on Solar: Charge your EV using only excess solar energy provided by your solar system.
Name two case queue's where they are "refactored," or split.
1. Owner's Obligation
2. Site Info Required
If there are no locations on the home to install Powerwall, Design & Engineering can use what as a last resort before considering disqualifying the project?
- Free Standing Mount (FSM)/Concrete Pad/Concrete Slab
After a customer uploads photo confirmation of their OO, what steps need to be taken and what case needs to be closed?
- Verify it is indeed completed + Submit Bolt Form to mark it as "All Complete."
- "Review Completed Obligation" is closed
What is the current and new scheduling tool we are/will be using for managing customer requested calls?
- Virtual Consultation (VC) Calendar
- Rendezvous
What is Net Metering, in the context of Tesla energy products?
A billing arrangement where the excess solar energy exported to the grid can offset energy drawn from the Grid.
If a customer's HOA owns and/or maintains the roof, Tesla Energy can still install solar panels.
A. True
B. False
B. False
What are the two types of EV chargers in our Tesla shop and can customers include that as part of their order?
1. Wall Connector
2. Universal Wall Connector
Yes
What case needs to be closed before customer can upload photo confirmation of their Owner's Obligation(s)?
- Tesla Contact Required (TCR) and/or "Accept Owners Obligation" case
After the role split, Project Advisors will be measured on what two factors?
1. Cycle Time
2. Conversion