Hotel/Policy
Two types of payment
Pay Now and Pay Later
What tier level does a customer qualify for if they have 30 elements within a calendar year?
Platinum
What tool will we use to book car rentals for our travelers?
Expedia Brand Site for Agents (BSA)
SR (Refund Over 500 USD)
Can you provide all the One Key Cash tier statuses?
If a customer ask "Can I request a specific model?, How will you respond?
No. Specific models are determined by the rental company and are subject to availability. The card member will receive a model equal to the car type they book.
A flex policy may be in place when there's a major event affecting travel. Provide 2 example.
What is the rate for VIP Access properties for a Platinum member?
6%
Difference between Merchant and Agency?
Merchant, sometimes called Merchant of Record (MOR), means that Expedia Group is the merchant of record and thus will take the payment from the traveler. Expedia Group is responsible for paying any refunds.
Agency means that the agency—in this case the car rental company—takes the payment. You may also hear the agency called the “supplier” or “vendor.” For this payment type, the car rental company is responsible for paying any refunds.
What will you do if the price guarantee exceeds 20% of the booking value?
Escalate to your supervisor for review by an Expedia Manager.
A traveler booked a hotel and a flight on Expedia. They stayed 3 nights at a VIP access hotel for $150, excluding taxes/fees (each night cost $50, excluding taxes/fees). They had 1 round-trip flight ticket for $700, excluding taxes/fees. Customer is under Gold tier level. How much one key cash and how many trip elements does the customer will receive for both flight and hotel?
Total Gold member earnings for this flight and hotel are $7.40 in OneKeyCash and 4 trip elements.
3 types of car cancellation policies