Food/Beverage
What does "86" mean in a restaurant?
The item is sold out or no longer available
What do you call the person who checks guest in at a hotel?
Front desk clerk/Receptionist
Why should cleaning chemicals be stored away from food?
To avoid chemical contamination/poisoning and health code violations.
What is tourism?
Travel away from home for leisure, business or other purposes.
What does "hospitality" mean?
Making guest feel welcomed and comfortable
Why is it important to use separate cutting boards for raw meat and vegetables?
To prevent cross contamination, (stop germs from raw foods spreading to ready to eat foods.)
What's the difference between a standard room and a suite?
A suite is larger and usually has more than one room.
What should you do if there is a small kitchen fire?
Use a fire extinguisher or cover it. Never use water.
Name one popular tourist attraction in the United States?
Statue of Liberty, Disney World, Grand Canyon, Etc.
What is a "reservation'?
Saving a spot at a hotel or restaurant
Name 2 responsibilities of server besides taking orders?
Examples: greet promptly, answer questions, fun food, refill drinks, handle payments, communicate with kitchen staff and know the menu.
What is a concierge's job?
Helping guest with directions, reservations, or local services.
Why should knives always be carried with the blade pointing down?
To prevent injury
Why do towns and cities want tourist to visit?
Tourists spend money at hotels, restaurants, shops; that supports jobs and local tax revenue.
What does "guest experience" mean?
What is the difference between front-of-house and back-of-house in food service?
Front is customer-facing jobs and back is kitchen/behind the scenes jobs.
Why is housekeeping important in a hotel?
Clean rooms make guests happy, safe, healthy and likely to return.
What does PPE stand for in workplace safety?
Personal Protection Equipment
What's the difference between leisure tourism and business tourism?
Leisure tourism: travel for fun/vacation
Business tourism: travel for work/conferences/meetings
What is "up-selling"?
Suggesting a guest a better or more expensive option.
A guest's meal is delayed. What's the best way for a server to handle the situation?
Apologize and thank them for their patience, check with kitchen, give an honest time update, offer options (bread/drink/alternate dish), keep communicating and follow up.
A guest is upset about a noisy room. What should the hotel staff do?
Apologize, offer a quieter room if available. Offer earplugs if available and follow up.
If a spill happens in the lobby, what are two steps staff should take immediately?
Put up a "wet floor" sign and block the area, clean the spill immediately, report the spill, etc...
Give an example of how tourism creates job in a community?
Tourism creates jobs in hotels (front desk, housekeeping), restaurants (server, cooks) Transportaion, attractions and retail.
What does "customer service" mean?
How staff help and take care of customers/guests.