Show:
Easy Peasy
Jumpstart Your Engines
Price it Right
Carrier Quirks
Estimate Essentials
100
What is the name of the portal that USAA uses to show payments issued and other claim details?

What is the STARS Portal

100

What 3 photos must be taken in order for Jumpstart to activate its AI estimating feature?

What is Damage Left, Damage Center, Damage Right

100

What part type do we NOT want to send our parts over as in PartsTrader, as much as possible?

What is OEM

100

When does the Final Bill Indicator get selected for USAA and Allstate?

What is After Delivery and Final Locked

100

What vehicles do we do Pre and Post scans on?

What is all vehicles.

200

What department should we be starting to pre-finalize our files?

What is Paint Department

200

What Insurance Company requires you to run Jumpstart/Predict Total Loss on all claims

Who is Allstate

200
What is the name of the report that State Farm uses to show us our performance?

What is RPM Report

200

What do we do with the window cling once filled out?

What is Add a photo into CCC Attachments

300

What must be done for Tech photos that get added throughout the repair?

What is Make sure to send to insurance

300

What do we do if we do not want to use the vendor that is quoting the cheapest price in PartsTrader?

What is Price Match it to the cheapest price/ Insurer Best Price

300

In CCC, where can we go to see how we are performing and ranking with Allstate and USAA?

What is DRP Scorecard

400

What button do we click within CCC to switch our parts from OEM to A/M

What is Source Parts button
400

If we have a quote we need to run through PartsTrader and it has 100 parts on it, what is the minimum amount of time we want to run it for?

What is 60 minutes

400

How do we ask about existing payments or claim related questions for Allstate?

What is Use the Insurance Chat feature in the RO

400

What is the one labor exception we would not want to clear out of a labor assignment?

What is Clean up time/credit

500

Where can you find DRP Guides and Toolbox for all Major Carriers?

What is Champions Connect

500

What is company expectation for Jumpstart usage within your shop per month?

What is 60% usage

500

What is the biggest thing we must pay attention to in CCC when we have decided to price match a part?

What is Do not change the list price from the price matched amount
500

What does Allstate do differently with the required events from other carriers?

What is Promise Date before Repairs Started

500

Who must clear this exception for you?

Who is the D.O.