Abbreviations
"Claimant Vehicle" is abbreviated to?
CV
Under which tab can you search parties by phone number?
Contacts
What answer rate must you maintain to achieve a meets
60%
Would an accident be covered if an excluded driver was driving at TOL?
No
What does TOL stand for?
Time of Loss
Under which tab do you submit policy refreshes?
Police Search
What is the Raising the Bar Promoter Score?
86.3%
Would insured still be at fault even if they felt really bad about it?
Yes
Where is FHP located?
Florida
Under which tab can you add AC’s information
Loss participants -> claim vendors
What is the average ticket goal for leading the way on rental average tickets
$320
Will GA coverage clear if the ULD is unlicensed?
No.
What does BSOC stand for?
Body Shop of Choice
Under which tab can you void a payment?
Financial Transactions
How many total stats go into the claims metrics?
9
Who can clear coverage?
Team lead/ manager
Translate this sentence:
PH r/e CV at a SS
PH rear ended claimant vehicle at a stop sign
What is the tab order to get exposure assignments in Epic?
Claims processing -> Assignments
How much weight does Days to Move have on adjuster metrics?
10%
Which GA Exclusions requires a PR within 24 hours of loss?
Exclusion 30
or
PART D – COVERAGE FOR DAMAGE TO YOUR AUTO
EXCLUSIONS