Mission
What is the mission of Rocket Companies?
What is “Help everyone home”
Name one of Rocket’s 4 True North Goals.
Company culture / Client prosperity / Partner reputation / Shareholder growth
Name one of Rocket’s 5 strategic bets.
Rock-solid foundation / Transform with AI / Prevail in purchase / Pioneer mortgage offerings / Power financial prosperity
What does ISM stand for at Rocket?
: Internal Shared Motivations (or “Philosophies”)
Name two ways you can build trust with clients, according to Rocket’s philosophies.
Listening actively / Providing clear, valuable information / Tailoring advice
In one sentence, explain what Rocket’s mission means to you and your clients.
Open-ended – team member response]
must mention how we help client home and its importance
Which True North goal is most connected to client retention?
Client prosperity
Which strategic bet is all about using new technology across the client journey?
Transform every experience with AI
Name one Rocket ISM and its meaning.
any ism and its meaning
Why is handling client objections empathetically important for client connections
Shows you value their perspective and can provide tailored solutions.
get our business fight for a call
Why is the focus on the aspiration of homeownership so important?
It acknowledges and supports client dreams/goals beyond just a transaction.
How does an “inclusive and innovative culture” impact your daily work?
It boosts morale, trust, and collaboration, leading to better client outcomes.
: How does “Building a rock-solid foundation” relate to reducing withdrawal rates?
we are the first step in the process with clients
Strong systems and insights minimize errors and improve client retention.
How does living our ISMs improve the client journey?
Builds trust, transparency, and positive outcomes.
What Rocket tool can you use to tailor communication to client needs?
Copilot or Navigator
: Give an example of a client need that aligns with our mission.
first-time homebuyer seeking guidance]
client in need of financing options we can help with
Which True North goal focuses on being “irreplaceable and supercharged” for our partners?
Partner reputation
What’s an example of AI benefiting client experience in your daily workflow
navigator Copilot for smarter scripting]
“Money and numbers follow; they do not lead” – what does that mean?
Focus on people and values; success follows.
Give an example of a client challenge on the phones and how you applied a Rocket value to help.
[Open-ended]
How does driving down withdrawal rate support our company mission?
Lower withdrawals mean more clients are helped to achieve homeownership.
Give an example of how your actions directly support any True North goal.
Open-ended; e.g., delivering exceptional service, partnering closely with agents] programs
Prevail in purchase” changes the way you connect with homebuyers.
give you enthusiasm knowing how great and trust we are. programs tone branding.
Focuses on tailored solutions and faster, easier purchase experiences.
: Share a story where using an ISM made a positive client impact.
any story that applies
How does our focus on client prosperity connect to lowering the withdrawal rate?
Delivering value and understanding client goals keeps them engaged and less likely to withdraw.