Stay in the Loop
When responding to a student email, who should you always copy?
Your Supervisor (Kevin and Gianna)
If your student does not arrive, you may leave after ______ minutes (with supervisor approval).
15 minutes
When you arrive, you should check the tutoring schedule on the __________ to see where your session will be located.
TVs
What is the policy on cell phone use while tutoring students?
Tutors are not allowed to use their phones while working with students, unless there is an emergency or they have supervisor approval.
Name one important thing to keep in mind while working in the temporary tutoring space at the Maag Library, 3rd floor, between 8 a.m. and 5 p.m.
Put all paperwork and supplies away at the end of each session so the space can be securely locked.
Watch your volume, as the library space tends to echo.
Only staff and registered tutees are allowed in the space during these hours.
What should you do if you are running late or cannot make it to your scheduled tutoring session, and how should you contact your supervisor?
Call your supervisor (not email or text) as soon as possible before your scheduled shift to let them know.
Tutors must monitor their __________ closely for notifications about students being added or removed from their schedules.
YSU email
What paperwork should tutors complete at the end of each tutoring session or workday?
Student Progress Report form
Which of the following outfits would NOT be considered both appropriate and casual for a tutoring session?
a) Jeans and a YSU shirt
b) Khakis and a collared shirt
c) Sweater or cardigan with slacks
d) Pajamas or lounge wear
d) Pajamas or lounge wear
What is the difference between a student miss and a student cancel?
Student Miss: The student never contacts the ASC or tutor to cancel, regardless of timing.
Student Cancel: The student notifies the ASC or tutor that they cannot attend, regardless of how much notice is given.
If a student shares something that concerns you or makes you worried about their safety, what should you do?
Immediately discuss your concern with your supervisor, since supervisors are mandated reporters.
If you want to change your tutoring schedule, what must you do first?
a) Post it on the ASC bulletin board
b) Tell another tutor to cover for you
c) Discuss with a supervisor
d) Stop showing up at your old time
c) Discuss with a supervisor
What are two ways you can make yourself easily identifiable to students when a tutoring session begins?
1. Wear your nametag
2. Write your name and course on the board.
Why is it important for tutors to maintain a positive and professional attitude during sessions?
1. A positive attitude helps students feel comfortable asking for help
2. Models professional behavior
3. Creates a productive learning environment.
How does a student join an online tutoring session?
Log in to TutorTrac
Students can log on up to 10 minutes before their scheduled appointment
What are the three ways to check if you have a tutoring session scheduled?
1. Check TutorTrac
2. Check your email
3. Check by phone or text
Scenario: During your first session with a student, they bring homework and ask for help. How should you respond?
Let the student know your role is to guide their learning, not do the work for them. Focus on building their skills by walking through the process together and, if possible, creating a similar practice problem so they can try it on their own.
Students must __________ and __________ when attending tutoring sessions so that attendance is accurately tracked.
sign in; sign out
True/False:
While tutoring, you should avoid socializing with staff or students, even briefly, to prevent distractions.
True
How do you submit your hours, and how often is the pay period?
Submit: Through YSU Banner under the Employee tab
Pay period: Every two weeks; timesheets should be submitted accordingly
While working one-on-one with students, you may learn personal information or have access to their records through paperwork or TutorTrac. How should you handle this information?
Respect the confidentiality of all students. Do not share their information with others—only discuss session details with your supervisor on a need-to-know basis.
When does tutoring begin and how frequently does it occur?
Tutoring runs from September 2nd to December 5th, with sessions taking place weekly.
When you first meet with a new tutee, name one of the four things you need to do.
Greet them and make sure they are checked in
Establish rapport (ask about their major and year)
Complete initial paperwork (Tutoring Agreement, Student Progress Report form)
Review the syllabus
What are the expectations regarding food and drinks while working with students?
You may have food or drinks, but you cannot eat while tutoring.
What are at least four types of tutoring or academic support services available to students?
Appointment-Based Tutoring
Peer-Assisted Study Sessions (PASS)
Exam Review Sessions
Additional Tutoring Resources, such as:
Math Assistance Center (MAC)
Writing Center
Academic Coaching