Commissions & Payments
Internal Policy Replacement
eDelivery Process & Troubleshooting
OneSpan & eDelivery Issues
Universal Life Banking
100

This field in Ingenium shows whether commission has been released or reversed

What is History Summary – Net Commission?

100

This form must be completed to request a refund for overlapping premiums when replacing an inforce policy.

What is Form 1609?

100

This platform allows advisors to manage contract delivery and track signing status.

What is EquiNet (Contract Delivery)?

100

This happens after OneSpan fails to deliver an email 5 times.

What is the email address gets blocked?

100

This field in UL policies represents the planned deposit amount.

What is the Sundry Payment Amount?

200

Commission is paid via this method and must meet a minimum of $5.00.

What is EFT (Electronic Funds Transfer)?

200

Refunds for overlapping premiums are only issued if the overlap exceeds this number of calendar days.

What is 14 calendar days?

200

This is the maximum time signers have to complete the eDelivery process.

What is 45 calendar days?

200

This ticket must be opened by a CSR to unblock an email address in OneSpan.

What is a SNOW ticket?

200

This account is used to settle UL policies before funds are transferred to investment accounts.

What is the Daily Interest Account (DIA)?

300

This placeholder code is used when an advisor’s contracting is not yet finalized.

What is an unallotted code (starts with 77)?

300

This is the timeframe within which Form 1609 must be submitted after the new policy is issued.

What is 30 days?

300

This document is required to be signed if there are missed questions or underwriting forms.

What is Form 251?

300

This email address sends the eContract to clients for signing.

What is signers@e-signlive.ca?

300

This is the monthly billing date for UL policies.

What is the issue date (monthiversary)?

400

This system should be used instead of Ingenium to confirm actual commission paid for large cases.

What is FASAT (Activity Processed)?

400

If Form 1609 is received before the new policy is issued, this team must be notified once the case is settled.

What is the Life Admin team (via New Business)?

400

This action resets the 45-day signing window if the contract is reissued.

What is resending the eDelivery package?

400

This is the automatic expiry period for an eDelivery link in OneSpan.

What is 120 days?

400

This premium calculation method is used for UL policies.

What is multiply monthly premium by 12 (no modal factor)?

500

If an advisor has a chargeback, new commissions are paid to this party until the debt is cleared.

What is the MGA?

500

CSRs are instructed not to provide this when discussing internal replacements.

What are refund amounts?

500

This must be done if a signer declines the eDelivery package.

What is review the decline reason and reinitiate or close the case?

500

This action must be taken if a client is locked out of signing after 5 failed attempts.

What is unlock the account via Contract Delivery in EquiNet?

500

This system updates monthly even if no payment is received and cannot be used to reference UL paid-to-date.

What is Ingenium?