Prompt Engineering (30%)
Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?
A. Creating a draft newsletter for an upcoming tradeshow.
B. Predicting the likelihood of customers churning or discontinuing their relationship with the company.
C. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
What is A. Creating a draft newsletter for an upcoming tradeshow.
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
A. Determine a user's access and sort actions by priority to be executed
B. Find similar requests and provide the actions that need to be executed
C. Identify the best matching actions and correct order of execution
What is C. Identify the best matching actions and correct order of execution
Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).
What should the team use to access externally-hosted models in the Salesforce Platform?
A. Model Builder
B. App Builder
C. Copilot Builder
What is A. Model Builder
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
A. Messaging
B. Route Work Action
C. Live Agent
What is A. Messaging
What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?
A. Enable a sales team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.
What is A. Enable a sales team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use?
A. Ground with Apex Merge Fields
B. Ground with Record Merge Fields
C. Automatic grounding using Draft with Einstein feature
What is B. Ground with Record Merge Fields
Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?
A. Secure Data Retrieval and Grounding
B. Data Masking
C. Prompt Defense
What is C. Prompt Defense
Universal Containers wants to generate personalized email responses based on customer data stored in Salesforce. Which tool should they use?
A. Prompt Builder
B. Einstein Email Replies
C. Model Builder
D. Service AI Grounding
What is B. Einstein Email Replies
Which object stores the conversation transcript between the customer and the agent?
A. Messaging End User
B. Messaging Session
C. Case
What is B. Messaging Session
Universal Containers aims to streamline the sales team's daily tasks by using AI.
When considering these new workflows, which improvement requires the use of Prompt Builder?
A. Populate an Al-generated time-to close estimation to opportunities
B. Populate an AI generated summary field for sales contracts.
C. Populate an Al generated lead score for new leads.
What is B. Populate an AI generated summary field for sales contracts.
Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
C. The number of tokens that can be processed by the LLM varies with total user demand.
What is B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?
A. Review that the custom action Is assigned to an Agent.
B. Review the action Instructions to ensure they are unique.
C. Ensure the input and output types are correctly chosen.
What is B. Review the action Instructions to ensure they are unique.
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.What is a consideration for this requirement?
A. Storing this data requires Data Cloud to be provisioned.
B. Storing this data requires a custom object for data to be configured.
C. Storing this data requires Salesforce big objects.
What is A. Storing this data requires Data Cloud to be provisioned.
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.
What should the AI Specialist do to meet this requirement?
A. Create a prompt template for product tutorials and guides.
B. Add an Answer Questions custom field in the product object for tutorial instructions.
C. Publish product tutorials and guides as Knowledge articles.
What is C. Publish product tutorials and guides as Knowledge articles.
Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?
A. Agentforce SDR only works with the standard Lead object.
B. Agentforce SDR only works on Opportunities.
C. Agentforce SDR only supports custom objects associated with Accounts.
What is A. Agentforce SDR only
Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?
A. The related list is Read Only.
B. The related list prompt template option is not enabled.
C. The related list is not on the parent object's page layout.
What is C. The related list is not on the parent object's page layout.
Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.
What should the AI Specialist recommend?
A. Create a Flex template to add resources with standard and custom objects as inputs.
B. Create a prompt template passing in a special custom object that connects the records temporarily,
C. Create a prompt template-triggered flow to access the data from standard and custom objects.
What is A. Create a Flex template to add resources with standard and custom objects as inputs.
How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?
A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
B. Data Cloud stores and manages the Indexed Knowledge articles.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.
What is B. Data Cloud stores and manages the Indexed Knowledge articles.
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?
A. Create a Flex prompt template in Prompt Builder.
B. Create a custom copilot action which calls a flow.
C. Configure the Integration Flow Standard Action in Einstein Copilot.
What is B. Create a custom copilot action which calls a flow.
An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.
According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?
A. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
B. Assign the Prompt Template Manager permission set and enable Sales Emails in setup.
C. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
What is A. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.What is causing the problem?
A. The Prompt Template User permission set was not assigned correctly.
B. The Prompt Template Manager permission set was not assigned correctly.
C. The large language model (LLM) was not configured correctly in Data Cloud.
What is B. The Prompt Template Manager permission set was not assigned correctly.
When creating a custom retriever in Einstein Studio, which step is considered essential?
A. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
B. Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.
C. Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.
What is A. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent' s response accuracy?
A. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.
B. When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.
C. When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.
What is A. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.
Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the"Answer Questions with Knowledge" action. How should UC achieve this?
A. Define scope instructions to the agent specifying a list of allowed article titles or IDs.
B. Update the Data Library Retriever to filter on a custom field on the Knowledge article.
C. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.
What is C. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
A. Matched opportunities are limited to the same account.
B. Matched opportunities were created in the last 12 months.
C. Matched opportunities have a status of Closed Won from last 12 months.
What is C. Matched opportunities have a status of Closed Won from last 12 months.