credit cards
PNC ___ ___ card has no cash back expiration date or, no foreign transaction fees.
cash unlimited
a client comes to the bank because her debit card chip doesn't work anymore; how can you help?
listen
sympathize
put her in the que let her know someone will be out to help her.
What is low cash mode?
The Extra Time clock lets clients know how much extra time they have remaining to fund their account.
Why is KYC important?
help protect clients from the misuse of their personal information by another party. This process also helps PNC manage the risk of fraud, identity theft and money laundering
April comes to the branch and start talking about upcoming trips she has (ex; going to France at the end of the month and Trinidad in December) what credit card would you offer her?
cash unlimited
A client comes to the branch and wants to cash a PNC check for 7,000 and we don't have enough how can you help?
sympathize and apologies to client about not having the funds then give client options
Virtual teller
order cash
cashier check
call different branch
who is the target audience for Premiere Money Market acct?
What are the ways we can verify someone in branch?
OTP
Debit Card Terminal
2 forms of ID
what type of balance transfers are prohibited with the spend wise card?
Any pnc products
A client comes to the lobby engager in a uproar because fraud activates was on their acct ,what should you do?
listen to the client/don't interupt
apologize/ sympathize to the client
put the client in the que with a quick explanation of how fraud happen
direct client to lobby seat and let them know a banker will be out to assist .
Bonus question!!! What is the current 4 months CD rate?
4.03%
PNC asks for more identification information from clients than what the PATRIOT Act requires to verify the client's identity and prevent fraud. This identification information is referred to as KYC 8: