Service Animals
If someone with a service animal enters the building, who should you immediately inform?
A Salisbury House Staff member.
If you are struggling with a transaction, where should you look for instructions?
The laminated sheet that says 'Front Desk Instructions'
What will happen if you unlawfully deny a guest and their service animal entry into the museum?
Salisbury House & Gardens can be sued or face other legal action.
When using Square, what buttons should I press when starting a new transaction?
Checkout, library, museum.
A service animal can be what species of animal?
Dogs.
How do you find the price of a gift shop item?
A) Look at the bottom right-hand corner of the item. B) Look at the price sheet on the gift cabinet, it will have the name of the object, a description of what it is, and the price.
How should you act when a candidate tour guide is giving a practice tour (no patrons)?
Pretend you are a regular patron who knows nothing about the house. Do not offer corrections on house facts/ history until the end of the tour.
Under what circumstances can you ask a service dog to leave the property? (Multiple correct answers)
If it defecates within the house; it is repeatedly barking unprompted; if it damages of alters the property in any way; if it attacks anyone.
How do you delete an item from a transaction?
Press on the item and drag it to the left.
Should you leave to help self-guided tours, while shadowing a candidate tour guide (patrons)?
No- stay there to silently watch for the duration of the tour.
What are the two legal questions you can ask a person with a service animal?
"Is this a service animal required because of a disability?" and "What tasks has the animal been trained to do?"
How do you scroll up/down on the tablet?
Take your finger and touch the screen. Drag your finger DOWN to see the top portion of the screen. Drag your finger UP to see the bottom portion of the screen.
When YOU are shadowing a candidate tour guide's tour (patrons)- when should you talk during their tour?
Never.