Section 1
Main course=?
a. Entree'
b. Digestif
c. Ala carte
A. Entree'
The guest has offered a credit card type not taken by the restaurant, so you say __________.
a. " I'm sorry that's no good here."
b. " I'm afraid we don't accept that kind of credit card."
c. " I'm sorry, but that credit card is not listed by the restaurant."
B. " I'm afraid we don't accept that kind of credit card."
What would you like to drink?= _______?
a. What did you get me?
b. What can I get you ?
c. Which could you have?
B. What can I get you?
The service charge is set by ___________.
a. online reviews
b. guest survey
c. hotel policy
C. hotel policy
Prosecco is a good example of ________.
a. an appetite
b. a diet drink
c. an aperitif
C. an aperitif
The guest says that they are not ready to order, so we say ________.
a. "Take your time "
b. "It takes time"
c. " It's about time"
A. " Take your time".
It's common to ask , ___________, after guests have finished eating.
a. "Was something right?"
b. "Was there anything okay?"
c. " Was everything okay?"
C. " Was everything okay ?"
Fill in the blank: Would you like draught or ________ beer?
a. bottled
b. canned
c. glassed
What is the American English for "Bill"?
a. listing
b. Check
c. Paper
B. Check
The guest is ready to order, so we ask _________.
a. What are you here for?
b. What are you going to have?
c. What were you told to have?
B. What are you going to have?
______ reds and ______ whites usually pair with a restaurant's dishes.
a. Bold
b. Homely
c. House
C. House
AFTER a guest has put their card into the terminal, the need to ________ BEFORE pushing the green OK button.
a. Enter their PIN
b. Enter their ID
c. Enter their room number
A. Enter their PIN
Guest who don't want to pay now may ________ a tab.
a. turn
b. start
c. fill
B. start
To make " I apologize" stronger, just add _________.
a. so
b. want to
c. do
C. do
Fill in the blank: " And have you _______ some wine?"
a. had
b. chosen
c. bought
B. chosen
There is usually a board with food items that are CHANGED DAILY, these are ______.
a. the spicy dishes
b. the specials
c. the board members
B. the specials
What is another menu common in restaurant?
a. The dessert menu
b. The fish menu
c. The service menu
A. The dessert menu
If a guest charges it to their room, you will have to ask them _______.
a. " Could you enter your ID, please?"
b. " Could I see your keycard, please?"
c. " Could you sign here, please?"
C. Could you sign here , please?"
Fill in the blank: " I'll _______ it right away"
a. remix
b. replace
c. reset
B. replace
AFTER we give guests their menus in order to give them time to read them, we say _________.
a. " I'll come back to take the menus in a moment."
b. "I'll come back to take your order in a moment."
c. "I'll come back with a better menu in a moment."
B. "I'll come back to take your order in a moment ."
The guest might be done eating, so we ask _________.
a. " These plates good to go ?"
b. " May I clear away your plates?"
c. " May I remove what you put here ?"
B. " May I clear away your plates?"
AFTER, a guest has reported a problem, the first thing we say is __________.
a. " I'm very sorry"
b. " I'll do better"
c. " That's terrible"
A. " I'm very sorry "