Communication Basics
What is the process by which information is exchanged between individuals?
Communication
What type of communication uses spoken or written words?
verbal communication
Which quality means showing concern and compassion in communication?
Caring
What condition results in difficulty expressing or understanding speech, often after a stroke?
aphasia
Giving clear, structured end of shift updates is known as what?
shift report
What describes when verbal and nonverbal messages match?
Congruent
What type of communication uses gestures, posture, facial expressions and tone?
Nonverbal communication
Which value guides nurses to demonstrate respect, accountability, and ethical communication?
professionalism
What term describes rude, disrespectful behavior that disrupts teamwork and communication?
incivility
What technique encourages patients to share more by using silence, restating or clarigying?
therapeutic communication techniques
Shared meaning
What is the meaning of a word shaped by feelings, experiences, and culture?
connotative meaning
What is respectful, structured communication tool used during patient handoffs?
ISBARRQ
When communicating with a patient with hearing impairment, what aids may be needed?
Hearing aids, written communication, face to face positioning
Nodding, saying "I understand," and summarizing the patient's message demonstrates what?
feedback
Name the five key steps of the communication process
Listening
Observing
Processing
comprehending
feedback
The study of how physical distance affects communication is called what?
proxemics
Which type of communication flows from staff to managers?
Upward communication
What strategy helps when communicating with patients who have vision impairment?
identify yourself, explain procedures clearly, use touch appropriately
What type of communication is especially critical when caring for a patient on a ventilator?
nonverbal communication (writing boards, gestures, communication devices)
What is the term for understanding words in their literal, dictionary definition?
Denotative meaning
Eye contact, nodding, and leaning forward are examples of what key listening skill?
active listening
Which type of communication flows from supervisors to staff?
What strategies support patients with English as a second language?
use interpreters, speak slowly, avoid jargon, use visual aids
What is the combined use of verbal, nonverbal, and therapeutic strategies to achieve clarity and safety in patient care?
effective communication