Duties
Runs the hotel with the help of the executive committee.
What is a General Manager?
The terminals or computers in this department can be connected to the central reservation system.
What is a Reservations Department?
Centers that produce revenue.
What is a Revenue Center?
Enhance guest services by constantly developing services to meet guest needs.
What is a front-office manager (FOM)?
Headed by a guest services manager who may also happen to be the bell captain.
What is a Guest Services Department?
The concept of selling the right room, at the right price, to the right customer. Revenue management is designed to optimize inventory providing the most profitable scenario to the property.
What is Revenue Management?
Responsible for the efficient and effective leadership and operation of all the rooms division department.
What is a Rooms Division Director?
Giving advice on local restaurants, activities, attractions, amenities, and facilities.
What is a Concierge Department?
The total rooms revenue available for a defined period divided by the total rooms available during the same period.
What is Revenue per Available Room. (RevPAR)
May involve observing suspicious behavior and taking appropriate action, investigating incidents, and cooperating with local law enforcement agencies.
What is a Security Officer?
50 percent of the hotel employees may work in this department.
What is a House Keeping Department?
Maximizing revenue by a variable pricing strategy designed to influence consumer behavior. Its purpose is to get the best occupancy and rate.
What is Yield Management?
Wait until the hotel quiets down at about 1:00 A.M., and then begins the task of balancing the guests’ accounts receivable
What is a Night Auditor?
The hub or nerve center of the hotel.
What is a Front Office Department?
The average amount all guests pay for their rooms and a key performance indicator. It is calculated by totaling the rooms revenue and dividing it by the number of rooms sold.
What is the Average Daily Rate? (ADR)