Verbal & Non-Verbal
This type of communication includes gestures, posture, and facial expressions.
non-verbal communication
Nodding your head, asking questions, and summarizing what was said are signs of this skill.
Answer: What is active listening?
Speaking too loudly on the job site can make your tone sound like this.
Answer: What is aggressive?
When answering the phone, you should always start with this.
Answer: What is a polite greeting?
When speaking with workers from different countries, you should avoid using this type of language.
Answer: What is slang or jargon?
Saying one thing but showing the opposite with your body language creates this problem.
mixed signals
Feedback should always be respectful and focused on solutions. This type of feedback is called ________.
Answer: What is constructive feedback?
Crossing arms and avoiding eye contact often send this kind of non-verbal message.
Answer: What is negative or defensive?
Answer: What is negative or defensive?
This communication tool should always include a subject line, greeting, and professional tone.
Answer: What is email?
Respecting differences in culture, language, or background shows this workplace value.
Answer: What is inclusiveness (or respect)?
On a job site, pointing without words can cause this type of misunderstanding.
Answer: What is unclear instructions?
If a worker doesn’t repeat back safety instructions, the supervisor should ask questions to do this.
Answer: What is confirm or reflective understanding?
A steady, calm, and respectful tone of voice helps in this type of workplace situation.
Answer: What is conflict resolution?
$300: On a two-way radio, workers should always say this word to confirm they received the message.
Answer: What is “copy” or “received”?
Using polite words like “please” and “thank you” is an example of this kind of language.
Answer: What is positive and cooperative language?