Safety First
What’s the “three-point contact rule” for ladders?
Always keep two hands and one foot, or two feet and one hand, on the ladder.
What’s the “Done Right Promise”?
Mr. Handyman guarantees work is done correctly, or we’ll return to make it right.
What tool is used to check if an outlet has power?
Voltage tester.
What does "2x4 measure in finished lumber size?
1.5 inches by 3.5 inches
You can use duct tape to fix a leaky pipe?
What is False
What PPE should be worn when cutting wood with a saw?
Safety glasses and hearing protection.
What makes the Mr. Handyman Experience different from a “guy with a truck”?
Professionalism, insurance, trained staff, upfront pricing, warranty, and a consistent client-first process
Why do tape measures often have a small slot in the hook?
To latch onto a nail or screw for one-person measuring.
When framing a wall, what is the standard stud spacing in most U.S. homes?
16 inches on center.
What is our commercial maintenance plan called?
HandyPro Maintenance Plan.
What’s the main purpose of GFCI outlets in bathrooms and kitchens?
To prevent electrocution from water contact.
What must a Service Professional do at every job before starting?
Review the estimate, scope and price with the client.
What tool can cut curves into wood with precision?
Jigsaw
What does "Measure Twice, Cut One" mean in practice?
Always double check your measurements before cutting materials to avoid mistakes.
What happens if the office isn’t notified when a tech finishes early?
Idle time, missed opportunity to book another job.
What material, often used in flooring and insulation, was banned in the U.S. in the 1970s due to health issues?
Asbestos
What’s the process if a client calls about a recall issue?
Review the invoice to see what the Service Pro added, Look for a Disclaimer, Book the Recall on the same Service Pro, Explain the Limitations for a Recall.
In woodworking, what is a "kerf"?
The width of the cut is made by a saw bvlade.
What is the purpose of a “vapor barrier” behind drywall in basements?
To prevent moisture from seeping into walls.
What does “active listening” mean during a client mean?
Repeating back or paraphrasing the client's concern/needs to confirm understanding.
Why is alternating tasks during the day an ergonomic best practice?
It prevents repetitive strain injuries from doing one motion too long.
What are the three key values of the Mr. Handyman Experience?
Build Confidence, Build Trust, Build Relationships
What is the difference between a torx screw and a hex screw?
Torx has a star-shaped head, hex has a six-sided head.
What’s the difference between silicone caulk and latex caulk?
Silicone is waterproof/flexible (bathrooms/kitchens); latex is paintable (interior trim/walls).
What is the purpose of a “large project tracker” in the office?
To monitor jobs over $10K with special materials, payments, and scheduling.