OUTBOUND CALLS
WHEN A CALL GETS PICKED UP BUT IMMEDIATELY HUNG UP. WHAT IS THAT INTERACTION CALLED?
WHAT IS A HANG UP?
YOU ARE LOOKING FOR AN INBOUND CALLER IN THE SYSTEM. WHERE DO YOU FIRST GO TO FIND OUT IF IN THE SALESFORCE?
WHAT IS THE NAVIGATION MENU?
YOU'VE BEEN ON HOLD FOREVER. HOW LONG MUST I WAIT?
WHAT IS A 3 MINUTE HOLD?
I'M RETURNING A CALL FROM YOU LOOKING FOR MY SON. HE IS IN A REHAB FACILITY?
WHAT IS A ADVERSE EVENT?
FAQ ANSWER? "Risk Evaluation and Mitigation Strategy". Is a risk management program required by the U.S. Food and Drug Administration (FDA) to manage a known or potential risk associated with a drug. It can include, among other strategies, a Medication Guide, a communication plan, and elements to assure safe use. To learn more about this and other ___ programs, please visit the FDA’s website: http://www.fda.gov. WHAT IS THE QUESTION?
WHAT IS REMS?
WHAT IS THE 3-LETTER ACRONYM FOR "Risk Evaluation and Mitigation Strategy"
WHAT IS REMS?
YOU NEED AN SOMETHING THAT CAN HELP YOU OR SOMEONE FIND THIS CALL LATER.
WHAT IS AN INTERACTION ID?
YOU ARE PROMPTED "YOU ARE 2ND IN THE QUEUE, PLEASE REMAIN ON THE LINE". OMG IT'S 3 MINUTES ALREADY. WHAT SHOULD I DO?
WHAT IS TAKING ANOTHER MINUTE?
I'M CALLING TO FIND OUT IF WHEN TAKING THE MEDICATION, WOULD TEETH FALLING OUT A SIDE EFFECT?
WHAT IS A ADVERSE EVENT?
BUPRENORPHINE CONTAINING TRANSMUCOSAL PRODUCTS FOR OPIOID DEPENDENCE. WHAT IS THE ACRONYM?
WHAT IS BTOD?
OOPS, YOU ACCIDENTALLY CALLED THE WRONG NUMBER. HOW DO YOU NOTE THIS IN SALESFORCE?
WHAT IS OTHER?
PHARMACIST CALLS ASKING FOR REMS REQUIREMENTS TO DISPENSE MEDICATION. WHAT IS THE FAQ ID?
WHAT IS FAQ ID: PH3.6?
SO FRUSTRATING BEING TRANSFERRED TO 3 PEOPLE ALREADY AND BEEN ON HOLD FOR 3 MINUTES. WHAT TO DO OR TRY?
WHAT IS "0" FOR THE OPERATOR?
I'M CALLING BECAUSE THE MEDICATION LABEL IS VERY TINY AND I CAN'T MAKE OUT OF THIS MEDICATION SIDE EFFECTS. I LOST THE PAPER THAT CAME WITH THE MEDS. DO YOU HAVE THE CONTACT INFORMATION FOR THE MANUFACTURER SO I CAN ASK SOME QUESTIONS?
WHAT IS A PRODUCT COMPLAINT?
I RECEIVED AN UNCOMFIRMED VM. WHAT STATUS IS THIS CALL ATTEMPT?
WHAT IS UNSUCCESSFUL?
STAKEHOLDER RETURNED CALL TO FIND OUT WHY CALLING. WHAT FAQ ID FOR THIS CALL?
WHAT IS FAQ ID PR32.1?
I'M CALLING BECAUSE I HAVE BEEN OFF BALANCED SINCE I STARTED TAKING THIS MEDICATION. I'M TRYING TO READ THE LABEL BUT LETTERS ARE VERY SMALL.
WHAT IS A ADVERSE EVENT AND PRODUCT COMPLAINT?
WHAT IS HAPPENING WHILE I'M SPEAKING WITH YOU?
SPOKE WITH STAKEHOLDER WHO SAID PLEASE NOT TO CALL AGAIN, NOT INTERESTED IN FUTURE CALLS ABOUT THE REMS PROGRAM. WHAT OUTCOME STATUS SHOULD BE RECORDED IN SALESFORCE? WHERE ELSE WOULD YOU RECORD THIS INFORMATION?
WHAT IS DND "DO NOT DISTURB"?
WHAT IS THE DND CALL WORKSHEET?
WHAT IS THE BTOD REMS QC TRACKER?
I NEED TO PUT ADVERSE EVENTS AND PRODUCT COMPLAINTS ON RECORD WITHIN ONE BUSINESS DAY. ALSO NEED TO REPORT EVENT.
WHAT IS A BTOD REMS AE/PC INTAKE FORM?
WHO IS PROGRAM MANAGER?
WHO IS CRGMEDCOMMREMSMANAGEMENT@THERMFISHER.COM?