Communication Basics
What are the four steps of the communication process?
Sender → Message → Receiver → Feedback
Name one type of physical barrier to communication.
Noise, distance, closed doors
What does 'competence' mean in healthcare?
Having the knowledge and skills to preform tasks correctly.
What is teamwork?
Cooperative effort by a group to achieve a shared goal.
What does HIPAA stand for?
Health Insurance Portability and Accountability Act.
What type of communication uses body language and facial expressions?
Nonverbal communication
What type of barrier occurs when a patient is scared or anxious?
Physiological barrier
What is dependability?
Being reliable and trustworthy to complete responsibilities.
What is a team player?
Someone who works well with others and contributes to group success.
Patient privacy and health information.
Define 'active listening'
Fully focused on what is being said and giving feedback to the speaker.
How can a healthcare worker overcome a cultural barrier?
Define 'discretion'.
Using good judgement to keep sensitive information private.
Define 'leadership'.
The ability to inspire and influence others to achieve a goal.
True or False: It’s okay to discuss patient information in public areas.
False.
What percentage of communication is nonverbal?
60-80%
What type of barrier occurs when a patient has hearing loss?
Sensory barrier
Define 'professionalism'
Conduct and qualities that characterize a skilled and ethical professional.
What is the role of a leader during a healthcare crisis?
Guide the team and make decisions calmly.
Who can access a patient's health records?
Only authorized healthcare providers and individuals.
Give one example of verbal communication.
Speaking, writing, or electronic messages.
What strategy can be used to overcome a language barrier?
Use a translator or interpreter.
What does it mean to have initiative?
Taking action independently without being told.
Name three qualities of a strong healthcare team leader.
Communication, empathy, decision-making.
Give one example of a HIPAA violation.
Sharing patient information on social media.