General
When does the new ERAS process launch for Central?
September 22, 2025
What does the CAA do first after receiving a deal in MOWT?
Confirms required (FTR) documents via DDV
Name 2 key steps the CAA does when the deal is ready for adjudication
1. Hit "Submit for Adjudication" in CLK
2. Hit "Submit for Adjudication" in the ERAS ticket
Who is responsible for checking off conditions and adding post adjudication note in Credit Compliance in CLK?
CAA
List 3 fields that the CAA can update themselves in CLK
Gross Income, Full Time/Part Time/Other, Frequency, Income Type, Property Location, Floor Area, Property Taxes, Condo Fees, Equity Lending Indicator
The platform CAA will use to pick up ERAS deals
MOWT
What is the next step once the CAA has confirmed FTR documents?
Creates a ticket from the ERAS tool home page
After selecting Submit for Adjudication in the ERAS ticket, the CAA will be prompted to confirm the application status – Name the two statuses
Forwarded & Approved
Select "Forwarded" when the application in CLK is in forwarded status or is auto approved with exception
Select "Approved" when the application is auto approved with no exception
What does the CAA do once all post adjudication compliance work has been completed and fulfilled in CLK?
Hands the application back to branch in CLK
Note: make sure to upload post-adjudication note to DDV
What does the CAA do when picking up a deal in MOWT that has the Rush Indicator?
Clicks the Rush button in the ERAS Tool to mark the ticket as a rush
The platform PB will use to submit ERAS deals
Creditlink (CLK)
Where does a CAA relay compliance concerns/exceptions to UW during Pre Adjudication?
ERAS ticket/ERAS tool (Comment Section)
Who is responsible for validating income if the deal is auto approved?
Underwriter – For ERAS income must be validated by Underwriter at the pre-adjudication stage
Who is responsible for releasing the deal once post adjudication compliance has been completed?
PB
The function of Delegate in an ERAS ticket
To assign the ticket to another CAA
Note: remember to ask TM to transfer the deal in MOWT as well
What does ERAS stand for?
Elevated RESL Application Support
Name 1 of the steps the UW will take after both the UW and CAA have completed their pre-adjudication review?
1. Contacts PB to discuss application
2. Summarizes conversation in email to PB
3. Forwards request to CAA
If the deal is auto-approved with no exceptions, what should the CAA do next?
Reaches out to the UW to add income validation notes to AWS
What does the CAA do if they are picking up an in-flight deal next week?
Follow the instructions in the ERAS CAA Reference Guide or Training Deck/Engage TM
In what scenario would a CAA use the Re-Open button in an ERAS ticket?
When the PB resubmits the deal after its ERAS ticket has been decisioned and closed by UW, CAA can search for and re-open an ERAS ticket
What will the CCR ERAS pod queue be called in MOWT?
CHP01
What does the CAA do if the Underwriter sends a request for follow-up in the ERAS Tool?
Sends the application back to the branch in CLK
If a TD staff deal is auto-approved, PB has provided the income documents and did not put $1 on gross income, and UW has validated the income, what should the CAA do?
Reaches out to UW to upload income validation notes to DDV, since staff deals are not authorized to be viewed in AWS
The total number of in-flight scenarios
7
1. Pre-Adjudication Pending
2. Pre-Adjudication Complete
3. Adjudication Pending (submitted in CLK before Sep 22)
4. Adjudication Pending (submitted in CLK after Sep 22)
5. Post-Compliance Pending (submitted in old ERAS tool before Sep 22)
6. Post-Compliance Pending (submitted in old ERAS tool after Sep 22)
7. Post-Compliance Pending (submitted in CLK after Sep 22)
How many Policy Indicators can be switched on when creating a ticket in the ERAS Tool?
4
1. Business for Self: BFS with gross-up > 15%
2. Net Worth: Net Worth Policy
3. Investor Policy: Investor Properties
4. Professional Lending / Leased Land / CLIP: Professional Lending, Leased Land, Mobile, Modular, CLIP, New to Canada, Construction Draw)