Communication
This is the practice of fully concentrating, understanding, responding, and remembering what is being said.
What is Active Listening?
The term for the physical, emotional, and mental limits we establish to protect ourselves from being manipulated or used by others.
What are boundaries?
The ability to understand and share the feelings of another.
What is empathy?
The first step in resolving a problem is identifying the root cause and clarifying the specific issue.
What is identifying the problem?
The phrase "teamwork makes the dreamwork" is just as apt today, but when teamwork goes wrong, it can create this type of pitfall.
What is the "us vs. them" pitfall?
This communication style involves expressing your feelings and needs clearly and respectfully, without violating the rights of others.
What is Assertive Communication?
The type of boundary that involves asking someone to stop distracting you while you are busy.
What is a verbal boundary.
This is a skill that involves putting yourself in someone else's shoes to try and see their perspective.
What is perspective- taking?
This is an interpersonal strategy that clients use to ward off anxiety and bring about certain desired, safe responses.
What is an eliciting maneuver?
This practice ensures clients are involved in decisions about their care, increasing their understanding and sense of ownership over their treatment.
What is shared decision-making?
This type of body language—including behaviors, tone of voice, and facial expressions—communicates a message without using words.
What is nonverbal communication?
An example of this kind of boundary is telling your family when you need time for yourself or a break.
What is an emotional boundary?
A verbal cue for showing empathy is to say something like, "I can tell this is really difficult for you. I'm sorry you're going through this".
What is validating someone's feelings?
What are three ways clients reenact their problems with others in the therapeutic relationship?
What are eliciting maneuvers, testing behaviors, and transference reactions?
For children and adolescents with complex mental health needs, this type of team approach is most effective because it considers biological, psychological, and social factors.
What is an interdisciplinary team?
Repeating what the person has said in your own words to confirm that you have understood them correctly.
What is paraphrasing or summarizing?
A client offers you an Amazon gift card as a 'thank you' at the end of therapy. You should accept the gift with gratitude.
False.
This classic counseling sentence is often used to paraphrase a client's conflict: "On one hand, you feel ____, but on the other hand, you also feel ____".
What is the formula for empathic confrontation?
This can be helpful for a person who is overstimulated, allowing them to collect their thoughts and feel like they are being heard.
What is allowing for silence?
A care manager provides brief therapy, monitors progress, and reviews cases with a psychiatrist. This is part of what type of evidence-based model?
What is the Collaborative Care Model (CoCM)?
A key factor to be aware of in your own appearance, as it affects how a person in distress may perceive you.
What is facial your expression?
One of the primary purposes of setting professional boundaries is to help the professional maintain their mental health and avoid burnout.
True
Without a good therapeutic relationship, a heavy-handed confrontation can trigger this negative response in a client, making them defensive.
What is resistance?
In this person-centered or non-directive therapy, the therapist remains nonjudgmental, empathic, and collaborative, concentrating on the client's self-exploration and autonomy rather than imposing their own values or answers.
What is a nondefensive stance?
A transfer of care where a patient is personally introduced to the new provider in a face-to-face, phone, or video interaction.
What is a warm handoff?