Data and Transparency
The Culture domain is a precursor to the work of THIS domain
What is the Knowledge domain
Facilitates the visualization of culture, identifies opportunities for improvement, and measures progress
What is the purpose of the Unit Culture Power BI
The number one driver of employee engagement
What is purpose
Specific, Measurable, Attainable, Relevant and Time-Based
What are smart goals
Vital process that considers ALL stakeholders
What is Systems Thinking
When the 10-step huddle process is not followed, or there is little engagement, the Unit Culture Power BI may show this
What is a median huddle time of less than 8 minutes
The seven most dangerous words in health care
What is "but we've always done it this way"
When you reject and start over, or accept and sustain, and repeat the cycle
What is the Act Phase of PDSA
Driven by measuring, monitoring, and observing
What is performance
Voice cards created AND completed are indicators of these two things
What are collaboration and closed-loop communication
The key action to Improve & Deploy
What is personal accountability
A high impact, low effort intervention
What is a “quick win”
To ensure a full range of knowledge, we must have this
What is transparency and access to data
The Unit Culture Power BI measures these three things
What are huddle consistency, median huddle time, and Voice cards created/completed
Because they are not based on high reliability processes, these eventually fail
What are workarounds
Potential PI opportunities can be found here
What is the Voice Page in LENS
Implicit, confirmation, and desirability bias
What is detrimental to the work
When evidence of safety is used as a measure of success, the Unit Culture Power BI may show THIS
What is a low number of Voice cards created
Solidifying our work in this phase of HRO helps us turn workaround and near misses into highly reliable processes
What is the anticipation phase
Mistakes that require additional time, money, and resources to fix
What are defects