Behavior
What is one way a CNA shows respect in communication?
Using polite, professional language
Why must uniforms be clean and wrinkle free?
Infection control and professional image.
What does being punctual mean?
Arriving on time
Who is responsible for delegating tasks to CNAs?
The RN or LPN.
A CNA comes in late and rushes through care. What professional quality is missing?
Punctuality/Work Ethic
What does confidentiality mean?
Keeping patients' information private
Why are long or fake nails not allowed?
They harbor bacteria and can injure patients.
What does it mean to be accountable?
Admitting mistakes and taking responsibility.
What should a CNA do if given unclear instructions?
Ask questions to clarify
A CNA notices a patient coughing while eating. What should they do?
Stop, ensure safety, report to nurse.
True or False: Gossiping about patients is okay only if it is with coworkers.
False
Name 2 grooming standards CNAs must follow.
Clean scrubs, short nails, minimal jewelry, hair tied back, good hygiene.
Give one example of being conscientious.
Following care plans carefully, double-checking work, ensuring safety.
Name 1 of the 5 right of delegation.
Right task, Right circumstance, Right person, Right Direction/Communication, Right Supervision/Evaluation
A CNA wears heavy perfume. Why is this unprofessional?
Patients may have allergies or respiratory issues like asthma.
Give one example of professional outward behavior.
Arriving on time, neat uniform, respectful speech
Why should CNAs avoid perfume or strong scents?
Patients may have allergies or breathing difficulties.
How does teamwork show work ethic?
Helping coworkers, not just doing "your" residents.
If an RN asks a CNA to perform a sterile dressing change, what should the CNA do?
Refuse -It is outside your scope of practice.
A patient asks about their diagnosis. What should the CNA do?
Politely say they'll notify the nurse.
Why is professional behavior important for patients and families?
Builds trust, safety, and respect.
What message does sloppy grooming send to patients and their families?
That the CNA does not care about professionalism or safety.
Why is work ethic important for patient safety?
Prevents errors and keeps patients safe.
The RN or LPN.
The RN delegates taking vital signs. The CNA does it but does not report an abnormal blood pressure. What delegation step was missed?
Reporting back/communication