Chapter 1
In today's workplace, many employees perform work that in the past was considered ____________.
managerial activities
_________ results in a solution that is considered "good enough."
Satisficing
External forces are responsible for an organization's success reflects what view of management?
Symbolic
If the components of an organization's environment change frequently, the organization is operating in a _________ environment.
Dynamic
If the components in an organization's environment exhibit minimal change, such an environment is said to be _______.
Stable
A/An _________ is a deliberate arrangement of people to accomplish some specific purpose.
organization
To determine the ______ _______, a manager must determine what is relevant or important to resolving a problem.
Decision criteria
According to the symbolic view, managers have a(n) _______ effect on substantive organizational outcomes.
Limited
In reality, most managers have some control over performance but also operate within __________.
Constraints
The term _________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.
rituals
Organizations have three common characteristics, which are a distinct purpose, people, and a deliberate ________.
structure
The final step in the decision-making process is to _________.
Evaluate the outcome of the decision
The original source of an organization's culture usually reflects the vision or mission of the _________.
Founders
Doing the right things and attaining organizational goals is known as ____________.
effectiveness
The _______ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.
Omnipotent
___________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.
Henry Mintzberg
Sales of the high-end units have declined. The owners want Arnold, the CEO, to increase revenues to previous levels. His first action should be to determine why ______.
sales are off
Gerber makes and sells baby products. A shift in the birth rate would represent a change in the ________
component of this firm's external environment.
Demographic
Relying on a network of individuals that are outside of organization's traditional set of decision makers is known as _______________.
crowdsourcing
The __________ describes how decision makers fixate on initial information as a starting point and
then, once set, fail to adequately adjust for subsequent information.
Anchoring effect
The __________ of management means that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where its located.
universality
After identifying a problem, the next step in the decision-making process is ___________.
identifying decision criteria
Carlos has several good ideas about how to increase his firm's profits. However, they all involve committing resources that are currently not available. His problem highlights the fact that all managers face and is known as internal __________.
Constraints
_________ help anchor the present in the past, provide explanations and legitimacy for current practices, exemplify what is important to the organization, and provide compelling pictures of an organization's goals.
Stories
Henri Fayol proposed that managers perform five functions but today, they have been condensed to only four: Planning, organizing, _______, and controlling.
Leading