Communication 1
We communicate __________ prior to opening our mouth?
Body Language
Quietly
Loudly
Eye movement
3. Loudly
List 3 examples of relationships.
Parent/Child
Teacher/Student
Boss/Employee
Principal/student
Principal/Teacher
Boyfriend/Girlfriend
Husband/Wife
List 3 of the 5 of Conflict resolution styles.
Compromise
Competeing
Avoidance
Collaborating
Accommodating
_________ the conscious and intentional act of fully paying attention to a speaker to understand their message, intent, and emotion, rather than just hearing words.
Teamwork
Active listening
Hearing
Communication
2. Active Listening
What is a task force?
A permanent department in a company that handles routine tasks
A group or committee, usually of experts or specialists, formed to address a specific problem
A casual social club at the workplace
An individual working alone on multiple projects
2. A group or committee, usually of experts or specialists, formed to address a specific problem
Effective Communication occurs naturally.
True
False
2 False
The condition in which two or more individual’s concerns appear to be incompatible is __________
Fight
Conflict
Resolution
Disagreement.
2. Conflict
Assertive & uncooperative, power-oriented mode to win his/her position is __________.
Compromise
Compete
Cooperativeness
Avoidance
2. Compete
______________is the combined action of a group, especially when effective and efficient.
Active listening
Leadership
Teamwork
Communication
3. Teamwork
A company is facing a crisis that requires both quick decision-making and long-term morale building. The CEO must balance authority with empathy, and strategy with communication. Which leadership approach would most effectively address both immediate survival and sustainable trust?
Authoritarian leadership, because it enforces strict control and eliminates delays.
Laissez-faire leadership, because it maximizes team autonomy during uncertain times.
Transformational leadership, because it inspires commitment, fosters trust, and aligns short-term action with long-term vision.
Transactional leadership, because it focuses solely on rewards and punishments to drive compliance.
3. Transformational leadership, because it inspires commitment, fosters trust, and aligns short-term action with long-term vision.
What are 3 of the 5 modess of Communication
reading, writing, speaking/verbal, body language, Listening
The degree to which you try to satisfy your own concerns during conflict is ________.
Cooperativeness
Assertiveness
Conflict resolution
Relationship
2. Assertiveness
_________means consistently acting with honesty and strong moral principles in all leadership decisions.
Ethical Decision Making
Integrity
Empathy
Communication
2. Integrity
List 3 of the 5 of Tuckman's 5 stage theory of Group development.
Forming
Storming
Norming
Performing
Adjourning
What does TEAM stand for?
Together
We
Achieve
More
List 3 emotions.
happiness, Sadness, anger, surprised, fear, disgust, anxious, envy, embarrassed.
The degree to which you try to satisfy the other individuals’ concerns during conflict
Cooperativeness
Assertiveness
Conflict Resolution
Relationship
1. Cooperativeness
List 1 of the 3 types of Guidelines we discussed in class.
Clear Communication
Empathy
Integrity
_____________, An attitude, opinion, feeling, or action -- shared by two or more people -- that guides their behavior.
Encourager
Follower
Team
Norm
4. Norm
A newly appointed manager adopts an authoritarian team style. She insists that all decisions go through her, discourages questioning, and demands strict obedience from subordinates. Which of the following outcomes is most likely to result from this leadership approach?
Improved innovation due to open idea-sharing
Stronger trust built through mutual respect
Faster decision-making but lower employee morale
Increased delegation and empowerment of team members
3. Faster decision-making but lower employee morale
he statement “Human Communication is among the few things absolutely essential to life” primarily highlights which fundamental role of communication?
A) It facilitates entertainment and leisure.
B) It is a core mechanism for survival, relationships, and societal development.
C) It is useful only for professional success.
D) It is secondary to technological advancements.
B.
How can nonverbal communication (eye contact, posture, gestures) affect the outcome of a disagreement?
Nonverbal communication—like eye contact, posture, and gestures—can strongly influence how a disagreement unfolds, sometimes even more than the actual words being said. Here’s how each plays a role:
Eye contact: Maintaining steady but respectful eye contact shows that you’re listening, confident, and engaged. Avoiding eye contact may signal disinterest, defensiveness, or dishonesty, while overly intense eye contact can come across as aggressive.
Posture: Open, relaxed posture (e.g., arms uncrossed, leaning slightly forward) communicates willingness to listen and collaborate. Closed or tense posture (crossed arms, leaning back, rigid stance) can signal resistance, hostility, or unwillingness to compromise.
Gestures: Calm, controlled gestures help emphasize points and make communication clearer, while exaggerated or aggressive gestures (pointing, waving arms, clenched fists) can escalate tension and make the other person defensive.
Overall, positive nonverbal cues can reduce conflict, build trust, and open space for resolution. Negative cues, on the other hand, may escalate the disagreement or shut down productive dialogue.
____________enables leaders to connect with their team by understanding perspectives, fostering respect, and promoting collaboration.
Ethical Decision Making
Integrity
Empathy
Communication
3. Empathy
Trust is described as a cornerstone of effective leadership. A manager practices open communication by keeping everyone informed, provides timely feedback, and avoids withholding the truth. At the same time, she is approachable, delegates responsibilities respectfully, consistently delivers on promises, and demonstrates strong professionalism.
She emphasizes communication more than any other factor.
She demonstrates an integrated balance of communication, support, respect, fairness, predictability, and competence.
She prioritizes business sense over interpersonal dynamics.
She builds trust solely by objectively evaluating performance.
2. She demonstrates an integrated balance of communication, support, respect, fairness, predictability, and competence.
A project leader consistently keeps her team informed, provides constructive feedback, and addresses challenges truthfully. Which principle of building trust does this reflect most strongly?
Fairness
Predictability
Communication
Competence
3. Communication