WESTERNIZED RESPONSES
What is the main purpose of learning Westernized responses?
To organize thoughts and respond effectively
Choose the more Westernized greeting:
a) “Thank you for reaching us (company name).”
b) “Thank you for reaching out.”
b) “Thank you for reaching out.”
What is the equivalent of “due to the fact that”?
because
Replace: “The package was delayed as a consequence of a snowstorm.”
because
x10
True or False: You should jump to conclusions when a customer reports a problem.
False
Choose the more Westernized phrase:
a) “Let me help you out with that.”
b) “I will assist you in that matter.”
a) Let me help you out with that.
steal 200
What is the equivalent of “as a consequence of”?
because
swap scores
Replace: “I lack the ability to provide a refund.”
could not
Compared to Filipino way, Westernized responses are usually:
shorter and more direct
Which is the better response to “I have problems with my bill”?
a) “I’m sorry your bill increased.”
b) “Can you tell me more about the problem?”
b) Can you tell me more about the problem?
Steal 300
Replace “a large number of” with:
many
Replace: “It is worth pointing out that our managers are aware.”
note that
What should you do first when a customer shares a concern?
a) Offer a solution
b) Ask clarifying questions
c) Apologize repeatedly
b) Ask clarifying questions
x2
True or False: Westernized responses should contain unnecessary explanations.
False
Replace “prior to” with:
before
x2
Replace: “Customers and clients are of the same opinion about pricing.”
agree
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True or False: Westernized responses avoid using wordy or repetitive statements.
True
x2
Rewrite into a Westernized response:
“Your bill is high because you changed your subscription.”
Your bill increased because you switched your subscription.
Replace “for the purpose of” with:
for
swap scores
Replace: “It is possible that the cause is our new delivery partner.”
The cause may be