Management Fundamentals
The four principal functions of management
Planning, organizing, leading, and controlling
Name the three types of stakeholders that are considered "internal" to an organization.
Employees, owners, and board of directors
What does the acronym SMART stand for in goal setting?
Specific, Measurable, Attainable, Results-oriented, Time-bound
This Big Five personality trait is the best predictor of job performance.
Conscientiousness
Attributing characteristics believed to be typical of a group to an individual member of that group.
Stereotyping
This type of manager is responsible for supervising the daily operations of non-managerial employees.
First-line manager
An employee who reports organizational misconduct to authorities or the media is called this.
Whistleblower
What are the two planning steps in the planning/control cycle?
Make the plan and carry out the plan
The ability to monitor your own and others' feelings and use this information to guide your thinking and actions.
Emotional intelligence (EI)
The tendency to remember recent information better than earlier information.
Recency effect
According to Mintzberg, name all three broad types of management roles.
Interpersonal, informational, and decisional
This approach to ethical dilemmas focuses on providing the greatest good for the greatest number of people.
Utilitarian approach
These plans are long-term (1-5+ years) and are set by top management.
Strategic plans
A person's belief about whether they control their own outcomes or whether outside forces control them.
Locus of control
The tendency to attribute another person's behavior to their personal characteristics rather than to the situation they're in.
Fundamental attribution bias
This decisional role involves allocating budgets and distributing company resources.
Resource allocator
The foundational level of Carroll's pyramid of corporate social responsibility.
Economic responsibility (making a profit)
The third step in the planning/control cycle, after carrying out the plan.
Control the direction (by comparing results to goals)
The four components of emotional intelligence are self-awareness, self-management, social awareness, and this.
Relationship management
Taking credit for successes while blaming external factors for failures is an example of this bias.
Self-serving bias
This management concept means using resources wisely and cost-effectively.
Efficiency
This measure evaluates social, environmental, and financial performance.
Triple bottom line
In SMART goals, this letter stands for having a specific deadline or time frame.
Time-bound (the "T" in SMART)
The psychological discomfort from inconsistency between attitudes and behaviors
Cognitive dissonance
When a manager's expectations influence an employee's actual performance.
Self-fulfilling prophecy