Repair Check-Ins
This ___ determines a walk-in customer's appointment is ready for check in
What is customer notified
This queue is used to search for repair pick ups and drops off
What is repairs?
A customer comes in with a DAMAGED cable they had purchased within 6 months
What is helping customer purchase a new cable
A customer wants to use speech recognition software on the iPad. Is it more beneficial? yes or no
Yes
This Canadian teen drama launched the careers of Drake and Nina Dobrev.
What is Degrassi: The Next Generation?
How early can a book from home appointment be check in ?
What is 5 minutes
If you are unable to find a customer under the repair queue what could/should you do?
What is partnering in with a lead or Genius Bar team member
This is the correct classification for a MacBook keyboard appointment
What is hardware and or sounds & buttons
For the M5 MacBook Pro, how many displays can it support?
What is 2?
Before becoming a global hit, this cartoon yellow family was first seen on The Tracey Ullman Show.
What are The Simpsons?
What is A, B, D, C
What is the email to contact the store for alternative pick up
What is uppercanadamall@apple.com
If you are unsure about creating Genius Bar express appointments, where can you find guidance to support you?
What is Hello: Genius Bar Express
Article PR39600
Which MacBooks will offer the M5 Chip
What is 14" MacBook Pro
This 2000s pop star famously wore a meat dress at the MTV VMAs.
This 2000s pop star famously wore a meat dress at the MTV VMAs.
How can we support our technicians by determining the location of the customer?
What is tagging and adding description
How can we confirm an alternate pick up is listed on the repair?
What is secondary name in brackets
What two categories or you required to ask the customer to book their appointment?
What is Apple ID email & Password and iCloud backup
Which WIFI standard is support on the M5 iPad Pro and MacBook Pro
Wifi 7
Which popular animatronic talking toy with pointy ears and creepy eyes became a major craze?
What is Furby?
This is a required step during a mid/rear check in repair
What is erase all contents and settings
What does the customer need to have during the pick up?
What is photo ID,
This symptom or feature must be directed to apple support
What is health feature / health data?
What bluetooth is supported on both the iPad and MacBook
Bluetooth 6
How many Scary movies are there?
What is 5