Importance of Personal selling
Personal selling helps build and maintain these long-term connections.
What is Customer Relationships?
These salespeople focus on finding and securing new customers
Who are new business salespeople?
CRM stands for this.
What is Customer Relationship Management?
In business, ethics means doing what is right even when it might be easier or more profitable to do otherwise.
What is acting ethically or doing the right thing?
Virtual selling became standard practice after this global event.
What is COVID-19?
This form of selling involves two-way communication between the buyer and seller.
What is Personal Selling?
New business salespeople often work with these intermediaries to build relationships.
What are distributors or channel partners?
Mobile CRM allows salespeople to manage deals anywhere and anytime using these devices.
What are mobile phones or tablets?
A salesperson who exaggerates product benefits or withholds important details is guilty of what type of unethical behavio?
What is misrepresentation?
Missionary salespeople promote products but do not do this.
What is take orders?
The main focus of personal selling is to influence this.
What is the buyer’s purchase decision?
Salespeople who process customer-initiated purchases are called this.
Who are order takers
Virtual selling uses digital tools like these three communication methods.
What are video calls, chat, and email?
Honesty in personal selling leads to long-term success because it builds this essential foundation of customer relationshi
What is trust?
The first step in the personal selling process is this
What is prospecting?
Personal selling is more effective when purchase situations are ____.
Order takers are commonly found in these two environments.
What are retail stores and inbound call centers?
Social selling focuses on building this instead of pushing ads.
What are relationships?
Sales managers who reward honesty and integrity instead of just sales numbers create what type of workplace culture?
What is a culture of integrity?
In virtual selling, salespeople use tools like Zoom and Teams to do this effectively.
What is build rapport and read body language?
Technology enables this new type of selling where people influence or persuade without being in formal sales roles.
What is Non-Sales Selling?
Persuading clients to switch from competitors is a key challenge for this sales role.
Who are new business salespeople?
LinkedIn’s four pillars of social selling are build brand, connect, engage, and this.
What is build trust?
The main takeaway of this section is that ethical selling ensures long-term success by protecting what two key things?
What are trust and reputation?
Dishonesty in sales may create short-term gains but causes this major long-term issue.
What is loss of trust or reputation?