Colour Codes
BLLP
Blissful Pink
What do we do when FedEX or TForce drop off packages
Thank the driver, use RFID Pick up option to receive packages and put away in BOH
True or False: once pants are hemmed, they are a final sale. Explain your answer
TRUE! Once pants are hemmed, the sale is final. This is sue to the fact that the guest has agreed to the length of their pants and they are no longer sellable. EXCEPTION: we or the hemmers made a mistake.
What two major sports leagues has lululemon partnered with Lids for?
NHL and NFL
DCRP
Dark Court Purple
How does processing a damage with a tag differ from processing a damage without a tag?
With a tag, simply identify using ID cloud. Without a tag, first program the RFID and then identify it.
What is the holiday return policy?
Exchanges or returns (with tags on and clean) with proof of purchase until January 22nd. Can also process unverified returns with an ID
What is the difference between a jacket with 600 fill power VS 900 fill power
900 fill power down take up more space, therefor is lighter. 600 takes up less space and requires more down.
DULI
Dusty Lilac
What are the 3 positions in the Inventory Receiving SOP
Opener, Sorter and Runner
What are the rules about the Military First Responders Discount? And how do they apply?
Only for military members and their families or Doctors/Nurses. 15%. Health Care Workers: can only be applied on product for themselves. However, we do not police this. Unless the guest has shared that it is not for them, we process as usual.
Why would we choose to use Primaloft over Down for a run jacket?
When wet, down does not perform well and takes a long time to dry. Primaloft dries quicker. It was initially created for the military, it retains its warmth when wet or damp.
OVBR
Olive Brown
When is staff Holiday Shop day!?
November 5th
What is the 2nd tier of membership called?
What is the one product type that does not appear on refill, requiring manual refilling?
SLIDES
MELT
Melrose Tan
How long do guests have to pick up a BOPIS?
24 hours for when fulfilled
List of 5 benefits of being a member
1- easy returns, 2-purchase history, 3-exchange/credit for mds, 4-free hemming, 5-early product access, 6-partner perks, 7-access to Peloton workouts, etc
What is the Big Cozy collection made of??
Heavyweight Cotton Fleece