Group Dynamics
The study of how people think, behave and interact in a group setting
Group Dynamics
Which type of communication uses spoken or written words in conversations or in speeches?
Communication within yourself
Intrapersonal Communication
What is active listening?
Engage listening, communication with verbal and non verbal feedbacks to ensure understanding
What does the term medical jargon refer to?
Technical language used by healthcare professionals
Give a reason why group dynamic is important
reduces conflict, increases effectiveness, improves teamwork
Eye contact, posture and body language is an example of what form of communication?
Nonverbal communication
What form of communication includes one person or group communicates to a large audience like presentations and medias?
Societal
Give some examples of active listening skills
Nodding, full attention, clarifying questions, avoid distractions
One solution to overcome cultural differences in healthcare communication is to
Provide interpreter services
Communication, bonds, relationship, decision making skills
Charting is a form of what type of communication?
Written communication
Enables problem solving, establishes structure and promotes responsibilities is part of which form of communication?
Group communication
What is the 3 parts of sandwich feedback model?
Positive, constructive feedback, encouragements
Using hypertension instead of high blood pressure is considered?
Medical Jargon
What is a benefit of effective communication in groups?
Give an example of how verbal and nonverbal communication can contradict?
Calm message with tense body
Saying "im fine" but you're frowning
In interpersonal communication, why is encouraging teamwork very important?
Because members can share feedbacks, offer support, and coordinate responsibilities directly with one another
Give an example of a constructive feedback
"I've noticed you missed several deadlines."
"I've notice you've missed several doses of your medications. What happen to the days in between?"
What does the term misconduct refers to?
unethical, unprofessional staff or improper acts by health staff
Explain why communication and leadership are both connected?
Leaders influence, guidance, assistance, resolving issues, confidence, encouragement all through communication
Explain how written and verbal communication can complement each other?
Written gives clarity and permanence, while verbal allows real time feedback
Name 2 ways intrapersonal communication impacts groups
Emotional control, Decision making, affects confidence
Why is providing constructive feedback in group setting important?
Feedbacks is a professional way to communicate and improve on leadership, performances and collaborative work in the workplace environment
What is the main benefit of allowing feedback from patients?
Test understanding of medical information