Suggestion Selling Methods
upselling lead to better products
True or False
True
This is the key to maintaining long-term tenant satisfaction and retention.
Good communication
This is the main goal of CRM — keeping customers happy so they stay loyal.
customer retention?
buy 2 get 1 free an example of upselling
True or false
True
Regularly addressing maintenance requests promptly helps build this with clients.
Trust
CRM software helps businesses track every interaction with this key group.
customers (or clients)?
You can't upsell services
True or False
False
Keeping shared spaces clean, safe, and well-lit contributes to this positive tenant perception.
a positive building image (or reputation)?
Collecting and analyzing customer data helps businesses better understand this about their customers.
their needs and preferences?
30 Coffee pods included in the purchase of a coffee machine is considered what kind of Suggestion selling method?
Cross Selling
Surveying tenants about their needs and experiences provides this valuable kind of feedback.
tenant feedback (or customer insight)?
This popular CRM system by Salesforce is one of the world’s most widely used platforms.
Salesforce CRM?
Black Friday is what kind of Suggestion selling method?
Special sales opportunities
Offering personalized service and remembering client preferences is an example of this customer care principle.
building strong relationships (or client personalization)?
When a CRM automatically sends follow-up emails or reminders, it’s using this type of feature.
automation?