Key Terms
What is informal language?
Informal language is casual and conversational language that does not adhere to the same standards of conduct as formal language.
What is an informal report?
An informal report communicates factual information and is commonly used for internal communication within an organization.
What is the role of body language in communication?
Body language conveys nonverbal cues and can enhance the message being communicated.
Define "nonverbal communication."
Nonverbal communication is communication that does not involve speaking, such as hand gestures and eye contact.
What are the benefits of using active listening skills?
Active listening improves understanding and fosters better communication.
What is constructive criticism?
Constructive criticism refers to recommendations for improving work output.
What is the purpose of a formal report?
A formal report addresses a main idea in detail with supporting research and visual elements.
What are two verbal strategies presenters use to inform or persuade an audience?
Pronunciation and tone.
What is a hand gesture?
A movement of the hands that expresses or emphasizes an idea, sentiment, or attitude.
What should a professional try to do when offering constructive criticism?
Build up the person’s confidence, call attention to mistakes, and present alternative courses of action.
What does "active listening" mean?
Active listening is the practice of being fully engaged in the communication process by concentrating and participating.
What is a good example of when technical writing should be used?
A scientist writing a report on a recent experiment.
What are three times oral communication is used in the workplace?
Offering constructive criticism, making presentations, and handling telephone calls.
What is voice quality?
Voice quality refers to the tone and projection of a speaker’s voice.
What are four ways to demonstrate active listening?
Using supportive techniques, refraining from interrupting, asking clarifying questions, and taking notes.
Define "professional communication."
Professional communication is the exchange of information between individuals in any type of professional and business context.
What should a presenter do to reduce anxiety before giving a presentation?
Plan and prepare thoroughly for the presentation.
What are four types of communication in the workplace?
Speaking, listening, writing, and nonverbal communication.
What does eye contact convey in communication?
Eye contact can establish connection and convey confidence.
How can good professional communication help you in the workplace?
It enhances productivity and makes you a more valuable employee.
What is the process of exchanging information between individuals called?
Communication.
What are the four stages of the writing process?
Planning, composing, editing, and publishing.
Why is effective communication important in the workplace?
It enhances productivity and helps employees perform tasks effectively.
What is an example of a nonverbal cue?
Nodding in agreement or shaking one's head to indicate "no."
What are three appropriate nonverbal communication strategies to use while presenting?
Eye contact, hand gestures, and appropriate voice quality.