GAME TESTER
What game company did I work for?
What is Activision Blizzard
When helping a user who can’t connect to Wi-Fi, this basic troubleshooting step is often the first one recommended.
What is restarting the device?
To make sure everyone knows about system updates or changes, the Senior Analyst might share this with the team.
What is a team update or announcement?
A Game Tester plays games to find these problems before players notice them.
What are bugs or glitches?
A help desk analyst answers these to assist users — by phone, email, or chat.
What are support tickets?
When a problem is too complex for the first-level team, the Senior Service Desk Analyst does this.
What is take over or manage the escalation?
Sometimes a Game Tester needs to make sure the game works on different devices like a tablet, phone, console, or…
When a help desk analyst can’t fix a problem, they send it to someone with more experience.
What is escalating the issue?
When a company-wide outage occurs, the Senior Service Desk Analyst sends out this to keep everyone informed.
What is a mass communication or outage notification?