Momentum Solar
The year when Momentum Solar was founded
2009
The homeowner did not answer the call, picked up and hung up (no conversation), voicemail box full.
No answer
Solar specialist calls and said no one answered the door. We call the homeowner how many times
2 times
I'm not interested
I appreciate your honesty. Just out of curiosity, what changed your mind regarding learning more about solar?
We offer a _______ racking system with Top Tier Panels
Rail-less
The brand of Inverters
Enphase
The homeowner said my credit is very bad, below a 620, I just filed for bankruptcy
Disqualified DQ (credit)
Solar Specialist called in 21+ minutes into the appointment and was speaking with the homeowner
No Sale
Solar is too expensive / I can't afford it
That is one of the biggest misconceptions about going solar. Right now, getting solar for your home is the most affordable it has ever been. There are government incentives that allow us to do all the engineering, design, and installation of the system at no cost to you. You would only be saving money and producing cleaner energy.
The panels have a ____ year warranty
25
The brands of Panels we use
Q-Cells and LG
The homeowner said they need to verify the bill or provider, need to talk to their spouse, or need to check their work schedule before confirming within no less than 4 hours from the appointment time
Callback to confirm
Solar Special must make the first call before 21 minutes of the appointment start time. then must call back a second time, 15 minutes after their first call, then we can outcome
CNS (customer no show)
I want to do some research / Send me an email / Mail me something
I completely understand. I can provide you with a link to our website with some general information, so you can check us out beforehand. For the real specific information to help you decide if solar is right for you, the best next step would be to have a specialist come out and give you SPECIFIC information on your home. We have a solar program unique to us that is saving homeowners thousands. All we want to do is come by and explain exactly how the program works and answer any questions you have.
______ converts the electricity from DC power to AC power and sends the current to the electrical meter.
Microinverters
Momentum Solar CEO
Arthur Souritzidis
The homeowner at any point during the confirmation call says cancel, and did not give you a new date & time to reschedule
Cancel call to set
Solar specialist calls in 21 minutes after the appointment start time for a first call
INS (internal no show) on the 2nd call
NEVER MADE AN APPOINTMENT
Oh! Well, I am so glad I reached you! The reason I’m calling is that we are helping homeowners in your area save money on their electric bills while government incentives are at their highest. And... you are the homeowner at? And who is your current electric provider? How much on average, are you spending a month with them? WOW! That is high for your area! So homeowners across the country are taking advantage of these incentives, saving a significant amount of money off their electric bills. We are in your area later today or tomorrow when are you more available today or tomorrow?
___________ are the 4 principles of Phone Sales.
Tone, Control, Handle Objections, and Close
The States we are serving
New York - New Jersey - Connecticut- Florida
Massachusetts - Rhode Island
The homeowner called in before the confirmed appointment time and said they are no longer interested
Complete the Cancellation Form
Solar specialist called in before 21 minutes of the appointment start time and said the homeowner came outside and told him they no longer want the meeting
CAD (cancel at door)
MY SPOUSE DOESN'T NEED TO BE PRESENT
I completely understand, because solar is a customizable solution for your home; it requires input on not only the type of panels, but also where the panels may be placed. Without collaboration on the design, any changes later can affect the overall savings. How open-minded are you to having everyone present just so we can accurately show you your savings down to the penny? Wait for the response. "Are mornings or evenings more suitable for the both of you?" (TRY AND KEEP APPT AS A SAME DAY)
In our over a dozen years of installing solar we have found homeowners always have the best experience when everyone is present. This interactive consultation will give homeowners the opportunity to ask all questions and express any concerns while the solar expert is there to assist you. What is a better time to accommodate you both? We are just looking for an opportunity to show you both how much we can save you on your electric bill.
If a canvassing lead is not pulling up, reverify the phone number, if still nothing pulls up, use the __________ to have the lead entered in crm.
Confirmations Manual Entry Form