HOME MOVES
The process of naming and account when we do not have the name of the financially liable party
What is an Unknown Occupier account
For auto pop on a account, you need to confirm __ additional forms of data protection
What is 2 pieces?
Refunds are issued in ________________.
What are 10 working days?
The phrase that does not allow smart appointments to being booked on Orion Booking Agent
What is Aborted?
4 to 6 weeks is the the time it takes to issue a ______ statement.
What is a final statement?
The process to identify the financial liable party for an account. This account will have the name on the account is in CAPITAL LETTERS.
What is trace and search?
What is something we should allows do when add Advisor Assist memos?
What is check them for accuracy?
The amount of credit do we need to hold on to when a customer is asking for a refund.
What is One Month DD plus £5?
The kind of payment given, to a customer, when an Engineer does not show up an appointment?
What is GSOP 3?
The phrase that appears on charged reads when the read before is higher than the read that comes after it.
What is negative consumption?
The earliest be a move out can be actioned.
What is 28 days?
UK's first energy savings account, which can be unlocked by downloading the OVO App.
What is OVO Beyond?
The maximum time period that , for a traditional meter, in which we would have a read for a refund.
What is within 28 days?
______is the fee amount paid by the customer, if they cancel an engineer appointment with in 24 hrs of appointment date.
What is £30?
The meter read given to us by the incoming supplier?
What is a Final Deemed Read?
A ___________ is a secondary customer who is not financially responsible, but still can still discuss all items on the account,
What is a POA by their name?
The correct procedure for an account that has the title " Executors of ...".
What is transfer to the Bereavement Team?
The proof, that we need when a customer says they have made a payment but it is not showing on the account.
What is the copy of the bank statement?
The reasons the account is showing estimated reads , even though there is a working smart meter.
What are monthly reads on smart ops?
__________prevents the bill/statement from being sent out to the customer.
What are Billing Holds?
The place on KAP that shows the customer has more than one account, and shows by being ________ colour.
What is a manage customers and blue colour?
The percentage price difference between simpler energy variable tariff manual payer and direct debit
What is 5%?
The amount of days that manual payers/on demand have to pay their bill until there is potential collection activity.
What is 14 Days?
We must check the following systems ________ and _______ when a customer calls in about their IHD not working.
What are smart ops and bol?
The tool we should use to explain usage to our customers.
What is the Usage Tool?