ServiceTitan
Code
On The Job Safety
Handbook & Expectations
100

After arriving at a job, the technician uses this status button on their mobile app to officially start the time tracking for the job.

What is "Working"

100

This is the specific type of electrical appliance, previously not requiring protection, that now needs GFCI protection when it is cord- and plug-connected or hard-wired in a kitchen.

What is an electric range, wall-mounted oven, clothes dryer, or microwave oven? (NEC 210.8(D))

100

What is the latest time you can be dispatched for a new job during a regular shift, and what should you expect if dispatched at that time?

You can be dispatched as late as 4pm, and jobs dispatched at 4pm may run past 5pm depending on job length

200

When a technician needs to present electrical repair options, they build a customer-facing document using this section of the app that features options pulled from the Pricebook.

What is a Proposal or a estimate? 

200

The 2023 NEC expanded GFCI protection in kitchens to all 125V to 250V receptacles, specifically removing a previous limiting factor related to this kitchen feature.

What is the kitchen sink (or distance limitations to the sink)? (NEC 210.8(A)(6))

200

The essential safety goal of all electrical work, making this the required first step before beginning any electrical maintenance or repair task.

What is establishing an electrically safe work condition

200

According to the dress code policy, this is the required boot or shoe cover. 

What is a Black or brown work-style boot/shoe

300

This non-contact electrical hazard is an explosion of heat and light that can cause severe burns, and which electricians must protect against with specific PPE.

What is an Arc Flash (or Arc Blast)?

400
When work is sold for a later date, the technician does what to close the current job?

What is: Close out process, and "does not need another appointment"

500

What is the notice period required for PTO requests and planned absences like doctor's visits?

Two weeks' notice is required for both PTO requests and planned absences/doctor's visits