Cruises
Where can you find a cruise booking cancellation schedule?
In ODY- Scroll past the payment schedule and you will find the cancellation schedule
Where can you see where their account expiration is?
Top right under Customer Information. Listed under Expiry date.
Where do you assign a ticket when you make a final payment?
Where do you go in the member website to access hotel or car rental bookings
Travcoding Admin Page
What is the phone system called?
Crexendo
What cruise website do you go to for Royal Caribbean?
Cruising Power
Where in Proteus can you go to view the bookings you have for the week?
Under your name in the top right hand corner, click on "My Bookings"
How do you search to see what agent gets credit when you make a final payment?
Search the booking number in Zendesk and look for the deposit ticket
What are the 3 sites most used for transfers?
Bedsonline, TBO, and Expedia TAAP
What do we need to make sure we change if we notice it has not been updated on a Viking cruise booking?
Address for luggage tags
What is the main cruise line that we use that the login is agent specific?
Viking
What do you want to make sure you do in Proteus to when you quote something?
Disposition Q/L or Q/E and include the ticket number
What is it called where you go in Zendesk on helpful information on Post Travel/ Travel?
Where can you find it in Zendesk?
Knowledge Base
Top Right Hand corner- 4 little squares
How can you modify an existing hotel reservation booked through the member website?
You cannot- it would have to be cancelled and rebooked
What are the 2 agency phone numbers that cruise lines or tour companies ask us to confirm if we call them?
828-220-6176 (this will be for most of them)
321-348-5753 (this is primarily for RCCL and CEL but some other cruise lines will use this one for our agency as well)
What do we have to make sure we do after repricing a cruise?
Re-calculate the rebate
Where can you send a cruise payment request form?
Right below all of the member's details there is a box that says "Cruise Payment". You will then select "Send form to member". It will automatically send to the primary email address listed in Proteus
How do you change an email address in ZD?
Click under the member's account information and either add an email on the left hand side or change an alternate email to the primary email address
What hotel supplier logins are agent specific?
Expedia TAAP and Bedsonline
Where can you go to view how to reprice a cruise or any other information on updating an existing reservation?
Online Cruise Workflow document shared through your Google Docs
What cruise lines are through OneSource?
Princess, Holland America, Cunard
Where in Proteus do you go to find if a rebate has been sent out?
Scroll down to the "Invoices" box and find the booking you are checking on and click the white "ID" box on the left hand side.
What macro do you use when you reach someone's voicemail?
Customer not responding
Where on a member website hotel confirmation can you see if the property charges any additional fees at arrival?
What are the steps on creating a final payment reminder?
1. You search the booking in ZD and find the member ID associated.
2. You create a C/S request or Post Travel request and assign it to yourself.
3. Find the balance due on the booking and send the "Final Payment Due" macro and fill out all required information.
4. Set ticket to pending