NPS Comments PZ
___ was unquestionably the best Apple representative we have encountered over the years. He was knowledgeable, professional, courteous, humorous, patient, well-spoken, and a pleasure to communicate with. If at all possible, we will endeavour to deal with him directly in future visits to the store.
Clues:
Name starts with M
Matt J
Wonderful service. Was very patient, made techno stuff easy to understand for someone like me who finds technology a bit of a mystery, and had a very professional but kind demeanour.
Clues: New TE
Zubair
She's great! Has the right amount of humour and teaching - very patient and I learned a lot!
Brittany
a)34%
b)62%
c)22%
d)19%
34%
This animated movie features a cowboy named woody.
Toy Story
just fantastic service - apple trains such great people - amazing. ____ listened clearly and quickly solved a number of my issues - explaining everything well. It makes going into the Apple store a pleasant, welcoming experience vs. having to contact microsoft which makes everything so cumbersome. thanks again ___!
Clues: Name starts with D
Daniel J
_____was understanding with my Mom’s current condition as she recently had a stroke. He was understanding of the situation with her iPhone 14 and worked effectively in fixing the situation. My parents we super happy with the outcome all thanks to_____.
Clues: Name is MM
Mohammad
Very helpful and friendly
Clues: SF
Shawn
Optimizing your interaction using connect and Personalize will help drive the customer experience and truly personalize it. These roles can help you if you are feeling stuck.
____ & _____
Pros & Experts
This 1993 Film brought dinosaurs back to life.
Jurassic Park
My trade-in was handled in a friendly, helpful, and efficient manner. All my questions were answered.___ was knowledgable and effective; I was in and out of the store in less than 10 minutes.
Clue: Name starts with J
Jay
___ was very knowledgeable and patient with me when explaining the situation (replacement of phone) and the process involved.
Name: Starts with a S
Saruka
___brought me the MacBook Pro I ordered. The whole end-to-end was quick. More importantly, I sincerely appreciated ___ friendliness in answering my questions making me feel re-assured that I picked the right MacBook Pro to suit my needs. I felt heard and understood.
Clues: No
Catrina
While ensuring we are building rapport to speak to all of Apple and making services relevant, how many of our customers have surveyed that AppleCare+ was discussed? Closest to percentage.
a) Greater than 60%
b) Greater than 70%
c) Greater than 80%
d) Greater than 90%
92%
The Terminator
____ is an amazing Apple Representative. She won’t over and above to help me select the right new iPhone for me. She has a great personality and friendly way of communicating. ___ is highly knowledgeable of Apple products and explains detail at a level that I fully understood. She is an asset to Apple and is the best representative I’ve met at Apple. I highly recommend Apple because of my great experience with ____. Thank you.
Clues: Name starts with T
Taraneh
___ was incredible! I brought both my daughters iPads in to transfer data from new iPad to the old iPad something I could have done myself but ___ was more than willing to help and took the time to show me for next time! Amazing customer service!
Clues: Used to be a Business Specialist
Sean
I went to the store to pick up an order and the place was super busy and chaotic. ____ acknowledged me, scanned my QR code and said someone would be out to help me. Moments later she reappeared with my order and I was on my way.
Clues: EC
Elizabeth
As we focus on personalizing our interactions, we need to ensure we are not taking our Avenue customers for granted, and how we can use C&P to figure out out customers eco-systems.
QTD we have 328 Responses to date.
What percentage of our NPS data shows us Accessory only purchases?
a)25%
b)59%
c)44%
d)71%
44%
This 1999 Film revealed that reality is a computer simulation.
The Matrix
I appreciated their promptness, professionalism, and thoroughness to find out the nature of my inquiry. Also kept me posted of what they were doing at all times.
Clues: Name starts with B
Babak
___ was very pleasant, professional and great technical knowledge. He was patient with me and walked through the process at a pace I could follow along at and participate in instead of taking my device and manically swiping at a speed I couldn’t possibly understand. Much appreciated and highly recommend his services.
Clue: Was a technician in the past, name starts with A
Andy
He was very knowledgeable. He helped instruct me on how to move the cellular service from my iPad with the physical SIM card to the new iPad with the eSIM.
Mootoo
____ should be recommended and delivered, to inspire discovery, ownership and our love of Products and Services.
Today At Apple
This 90s film features Sandra Bullock and Keanu Reeves , stopping a Bus from Exploding.
Speed