HIPAA & Verification
This is how many valid identifiers you need for patient HIPAA verification.
3
This is the button you click in the Patient Hub to access demographics.
The info button
This client uses a separate Virtual Desktop
ArchWell
This column appears when a balance goes to collections.
Coll column
For an insurance rep, you need their company name, representative name, and either this ID or the last 4 of a claim number.
If full name is not given we could ask for either employee ID of Last 4 of claim number.
Before saving any address change, you must always click this button.
Validate
This client processes medical records through CIOX instead of ChartSwap.
ArchWell
This type of statement breaks down each charge by date, service, and cost.
itemized statement
This is the tab in the Patient Hub where you check if a family member is authorized.
Contacts tab
This is what you must update in demographics before you can save any changes.
provider information
This client only provides medical records through the clinic (not ChartSwap).
CPNS (CarePoint Neurosurgery)
The steps to generate an itemized statement (starting from Patient Inquiry)
Patient Inquiry > View Claim Summary > Print > Save
These are three valid patient identifiers for HIPAA (name three).
account number, date of birth, last 4 of SSN, or full address
The process of finding a patient using only name and date of birth (describe steps).
Click Patient Lookup, enter name and DOB, set filters to "All," then search?
These two clients use ChartSwap for medical records requests.
CarePoint Blue Sky and IQ Surgical
What to do if you can't find an insurance policy when adding it to an account.
create an action
When verifying a third-party caller, you need the patient's name, DOB, caller's name, relationship, and this "plus one" item.
one additional patient identifier? (like account #, SSN, address, etc.)
Where to check in the Patient Hub for attorney authorization (list two places).
Attorneys tab and Patient Docs?
The status bar turns this color when a patient is deceased.
gray
How long Correspondence typically has to work on ChartSwap requests.
30 business days